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STR OWNERS: What should you and your Property Manager being doing during Covid-19

Added: Mar 23, 2020
Category: Advice for home owners

SHORT-TERM RENTAL OWNERS: What should you and your Property Manager being doing during the Covid-19 Pandemic?

Since the outbreak of Coronavirus the short-term rental and travel industry have reported great losses globally.  This virus has not only affected peoples health, but business too.  You as a Short-Term Property Owner will need to believe that your Property Management company is dealing with the situation in the best possible way ensuring that when the time comes and everything returns back to normal that their current and future planning ensures the best outcome for you and your home.

Increase to Health & Safety

Ensuring that your home is cleaned, sanitised and prepared for guests should not be new to your Property Manager’s duties. Being mindful of the situation that we find ourselves in, several additional tasks will need to be instituted into the cleaning check list to help minimize health risk.

Check with your Property Manager that care has been taken to ensure that all areas or items that many guests would touch, that would usually only be wiped down are now sanitised including TV remotes, light switches, appliances, door handles etc.  Ensure all (not only used) crockery and cutlery are washed between guests and are packed away to prevent any accidental contamination.

Cleaning schedules should allow for one cleaner to be in the home at a given time, wearing mask and gloves and then the pre-arrival inspector arriving separately ensuring mask and gloves are worn at all times limiting any contamination during this process.

With these additional precautions taking place in your home, you can rest easy knowing that your guests and home is being maintained at the highest standard.



Stay in Touch with Guests

During this uncertain time, it is vital to stay in touch with your guests who have booked directly with you, the Owner.  They will have many questions and may decide to stay or cancel their reservation depending on their situation.  Stay ahead of any cancellations and notify your Property Manager so they can plan and amend their schedules accordingly. 

For your guests who have decided to stay - Highlight your increased Health and Safety protocol and make them feel comfortable that their well-being is top priority

For your guests who have decided to cancel – Offer them the option to amend their dates to later on in the year or in the new year.  Encouraging them to just amend their reservation rather then cancel out right, will help you to ensure your calendar is booked and guests retained once the situation returns back to normal again.



Marketing your Home

This is a very difficult time to market vacations in general due to the restrictions of flights and travel bans.  You will need to be sensitive to the situation, but also open to potential guests who you would perhaps not have had stay before.  These potential guests may require longer stays, but lower daily rates.  This is something you will need to discuss with your Property Manager and perhaps consider should the opportunity arise, to ensure some occupancy in your home in the next coming months.

Communication is Key

Keeping the lines of communication open between yourself and your Property Manager is vital. Ensuring you are informed at all times and answering any questions you may have is part of the value-added service your Property Manager should be providing.  Working in partnership will ensure the best outcome for you and your home moving forward.


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