We’re thrilled to announce that the new Owner Portal in Streamline has officially launched – and it’s already proving to be a game-changer for owners!
After months of planning, development and lots of rigorous testing, the rollout has gone incredibly smoothly. We’ like to thank you all for your feedback, engagement and support.
We’ve also been publishing some user guides. For more information about them, please keep reading!
Here’s a closer look at what makes this milestone so exciting and how you can get the most out of your new portal.
Phase 1: Getting owners onboard and embedding housekeeping
As part of the initial rollout, we’re focusing on Phase 1, which is all about getting owners onboard and familiar with the portal’s core features.
This phase is crucial for ensuring a smooth transition and empowering owners to effectively use the dashboard.
Key goals for phase 1:
- Onboarding owners: Ensuring all owners have successfully logged into the portal and set up their accounts.
- Embedding housekeeping: Streamlining housekeeping requests and communication through the portal.
- Dashboard familiarity: Helping owners get comfortable with navigating the dashboard and accessing key features.
We’re excited to report that many owners are already engaging with the platform, and we’re here to support those who are still getting started.
If you need extra help, please book time with Lisa to go over the dashboard. You should have a calendar link in your latest newsletter from us – so please book time directly into her calendar if you can.
You can also find a wealth of resources under the Owner Portal User Guide menu tab on our blog. Go to Homeowner Resources and, on the drop down menu, click Owner Portal User Guide.
We’ll shortly be progressing to phase 2 of the Owner Portal rollout.
Phase 2: Statements and guest reviews
Following the successful completion of Phase 1, we’ll be rolling out Phase 2, which introduces two exciting new features.
First Statement: The first owner statements, covering January, will be available on 15th February. These statements will provide a detailed breakdown of revenue and expenses for your property. You’ll be able to access them through the “Reports” tab in the portal.
Guest reviews: We’ll also be enabling the review section, allowing you to view guest feedback directly within the portal. This feature will give you valuable insights into guest experiences and help you better understand how your property is performing.
We’ll keep you updated as these features go live and provide any additional training or resources needed to get started with them
Extra information online
As we’ve mentioned, you can find additional information to aid with the transition under the Owner Portal User Guide tab on our blog.
Simply go to Homeowner Resources and, on the drop-down menu, click Owner Portal User Guide.
Topics include:
- How do I view and manage reservations? Read the answer here.
- How do I use the calendar view in the Owner Portal? Read the answer here.
- How do I access owner statements in the Owner Portal? Read the answer here.
- What are the different reservation types? And how should I use them? Read the answer here.
- Can I stay informed about the latest White Rose Villas news through the Owner Portal? Read the answer here.
Further training guide
We will continue to provide additional training guides and tips. The next guide will be published once the first statement is available in the new system.
Please note: the first statement on the new system will be the January 2025 statement. It will be available on February 15, 2025, in the Owner Portal.
Our guide will help to ensure you can navigate and fully understand the statement, so keep an eye on your inbox for this update!
In the meantime, if you have any questions, please email us at: admin@whiterosevillas.com
