Vacation Guest FAQS

Booking your dream villa with White Rose Villas is quick and easy. Simply browse our wide selection of properties and use the filter tool to find the perfect fit. Once you've chosen a villa, you can book online or speak directly with one of our reservation specialists at US: 407 605 5865 UK: +44 0333 332 1411 To secure your booking, we typically require a non-refundable deposit of $250, though some homes are eligible for a low deposit of just $99. You can pay by credit/debit card, bank transfer, or cheque. Our availability calendar is updated instantly, and once your booking is submitted, you’ll receive immediate confirmation, giving you the confidence to go ahead and book your flights or car hire right away. Returning guest? You can also log in to the Happy Stays app and book your next stay directly with us.

Most of our resorts in Kissimmee and Davenport are conveniently located just 3 to 12 miles from the entrance to Walt Disney World, making it an easy and quick drive. Other popular attractions – such as Universal Studios, Islands of Adventure, SeaWorld, and Aquatica – are typically 30 to 40 minutes away by car, depending on traffic.

Yes! With nearly 200 golf courses across Central Florida, you can count on having at least one course close to your villa – no matter where you're staying. Whether you're a seasoned golfer or just looking to enjoy a relaxing round, you'll find plenty of great options nearby.

Our most popular villas often get booked several months in advance, especially during peak travel seasons. So as a general rule, if you’ve found a villa you love and know your travel dates, it’s best to place a deposit and secure it right away. Bookings are typically handled on a first-come, first-served basis. To check availability, simply use the search function on our website, enter your travel dates and destination, and browse available villas. You can further refine your results by number of bedrooms, price range, and other preferences. Booking early gives you the best chance of securing your ideal home for your preferred dates!

While it’s not required, we highly recommend purchasing a travel protection plan to safeguard your trip and investment against the unexpected. These plans can offer valuable coverage for things like trip cancellation or interruption, medical emergencies, evacuation, travel delays, baggage issues, and more. Even the best-planned holidays can be disrupted by unforeseen events – travel insurance helps ensure that you and your guests are protected from unexpected costs, giving you peace of mind before and during your stay.

Yes, we do have a selection of pet-friendly homes! To find them, simply go to the “Vacation Rentals” menu and select the “Pet Friendly” option. You can also use the advanced search filter or look for the paw icon on the property photos to quickly spot homes that welcome pets. Please note: • There is a pet fee of $175 per pet, per stay • All pets must be added during the check-in process • Undeclared pets found in a property will result in a $500 fine Not all of our homes allow pets, as these are privately owned, and in some cases, owners may have allergies or personal preferences. If you're unsure or have specific needs, feel free to contact us – we're happy to help you find the right fit for you and your furry friend!

Staying in a villa offers a number of advantages that can truly enhance your holiday experience: • Privacy – Enjoy your own space, your own pool, and quality time with just your family and friends—no shared areas or noisy hallways. • Flexibility – Eat, relax, and enjoy your holiday on your own schedule, without being tied to hotel dining hours or routines. • More Space – Spread out and enjoy the comfort of a fully furnished home, complete with living areas, kitchens, and often multiple bedrooms and bathrooms. • Cost Savings – Especially for families or larger groups, villas can be far more cost-effective than booking multiple hotel rooms. • Great Value – Many of our villas offer exceptional amenities and style—often at a lower cost than a hotel of the same standard. With all the extra comfort, freedom, and value, it’s easy to see why so many travelers prefer the villa experience!

Each vacation home has a maximum occupancy limit, which includes infants and children, and must comply with Florida state law. Some homes may include sleeper sofas or pull-out beds, while others may not—so we recommend checking the individual property descriptions for exact sleeping arrangements. As a general guide: • 3-bedroom homes: up to 8 guests • 4-bedroom homes: up to 10 guests • 5-bedroom homes: up to 12 guests • 6-bedroom homes: up to 14 guests • 7-bedroom homes: up to 16 guests If you're unsure about a specific home's setup, feel free to contact us – we’re happy to help!

Yes! All of our vacation homes feature fully equipped kitchens with everything you’ll need for preparing and enjoying meals during your stay. This includes a refrigerator, freezer, oven, stove, microwave, and dishwasher. You’ll also find small appliances such as a toaster, coffee maker, and blender, along with a full set of cookware, dishes, glasses, and utensils – perfect for everything from light snacks to family dinners. For a complete list of amenities, please refer to the property description page or check the Happy Stays app for full details specific to your vacation home.

Yes! Most of our properties include complimentary use of essential baby items such as a portable “Pack-N-Play” crib (which also functions as a playpen) and a high chair – making it easier for families traveling with little ones. If you require additional items, full-size cribs are available to rent for a fee. These will be delivered before your 4:00 p.m. check-in time and collected after your departure, so everything is ready when you arrive. If you have any specific requests, just reach out – we’re always happy to assist!

Yes, all bed linens and bath towels are provided in every property for your convenience. Some homes also include pool towels, but as this can vary, we recommend bringing your own just in case – especially if you plan to enjoy the pool or visit the beach. If you're unsure whether your villa includes pool towels, feel free to ask – we're happy to check for you!

Yes, all of our properties come equipped with a hairdryer, so there's no need to pack one unless you prefer your own.

Yes, all of our properties include an iron and ironing board, typically located in the laundry room for your convenience – perfect for keeping your clothes neat during your stay.

Some villas do have landline telephones, while others do not. It’s up to the individual homeowner. With Wi-Fi and video calling now widely available, many guests find they don’t need a landline during their stay. All our homes have Wi-Fi. If having a landline telephone is important to you, please get in touch with us. We’ll be happy to help you choose a suitable property.

Yes, all the villas have Wi-Fi.

Some of our villas do have safes, while others don’t. It’s entirely up to the individual homeowner. For security reasons, we don’t list this on the website, but if having a safe is important to you, just get in touch with our team and we’ll gladly help you choose the right villa.

Yes, all of our properties are strictly non-smoking indoors. This includes cigarettes, cigars, vaping, and marijuana (regardless of local laws), to help maintain a clean, safe, and allergy-friendly environment for all guests. Smoking is allowed outside on the patio area only. We kindly ask that you dispose of cigarette butts and other waste properly, as items like cigarette ends can cause serious damage to pool filters and outdoor equipment.

Our standard check-in time is 4:00 p.m., and check-out is at 10:00 a.m. If you’d like to arrive earlier or check out later, please contact us directly – we’ll be happy to check availability for you. A fee may apply, and late check-out is subject to incoming guest schedules.

Yes, you will! Once your booking is confirmed – whether online or through one of our team members – the property's availability is instantly updated on our website to secure your chosen dates. This means the villa you selected is reserved just for you. In the rare event that unforeseen circumstances require us to move you, we will notify you in advance and offer an alternative property with similar features and standards. If the alternative is not suitable, we’ll be happy to offer you a full refund.

Your check-in details will be emailed to you two weeks before your arrival from reservations@whiterosevillas.com. To ensure you don’t miss them, please add this email address to your safe sender list. These details will include: • Your property’s access code • Directions to the villa • Check-in instructions • Contact information for assistance during your stay You can also access all of this information anytime through the Happy Stays app, for added convenience while traveling.

We know how valuable your holiday time is, so we’ve made check-in simple and convenient. All of our villas feature electronic locks—no keys needed. Your unique access code, along with full check-in details, will be emailed to you two weeks prior to arrival. You can also view this information anytime through our Happy Stays online app, so you're free to head straight from the airport to your villa and start relaxing.

Your villa will be professionally cleaned and checked before you arrive, so everything is fresh and ready for your stay. Our homes are self-catering, which means there's no cleaning during your stay unless you’d like to add it. We’ve made it easy to keep things tidy with a dishwasher, washing machine, dryer, mop, brush, and dustpan all provided. If you’d prefer a little extra help, you’re welcome to book a mid-stay clean – just let us know when you book, or schedule it anytime through the Happy Stays app. We’ll provide a quote and take care of the rest!

If you wish to your pet to stay with you in the vacation home, you need to book this is advance. Please note: • There is a pet fee of $175 per pet, per stay • All pets must be added during the check-in process • Undeclared pets found in a property will result in a $500 fine Not all of our homes allow pets, as these are privately owned, and in some cases, owners may have allergies or personal preferences. If you're unsure or have specific needs, feel free to contact us—we're happy to help you find the right fit for you and your furry friend!

Electric vehicles are becoming more common, and we’re happy to help where we can. If you plan to charge your electric car using the villa’s electricity, please let us know in advance. We’ll need to check with the villa owner for approval, as not all homes are set up for EV charging. If permitted, an additional fee will apply, and we’ll confirm the cost with you once we’ve spoken with the owner.

Pool heating is available year-round and can be added to your booking upon request. While it’s generally not needed during the hot summer months, we do recommend it from October through April for a more comfortable swim. Each pool is heated to a preset temperature that is both safe and efficient for the equipment. This setting can’t be adjusted. Many villas also have a spa, but please note: spa temperatures match the pool, so they won’t reach traditional hot tub levels. A few important things to keep in mind: • Electric heaters may not work effectively when outdoor temperatures drop below 55°F (13°C). This is a limitation of the system and not something we can control. • Weather conditions can impact how warm the pool gets, even with heating on. If you’re unsure whether to add pool heat, feel free to contact our team. We’ll be happy to advise based on your travel dates.

Yes, if you'd like to use the spa with heat, you'll need to add pool heating to your reservation. In most homes, the spa (or spillover spa) is connected to the main pool and cannot be heated separately. They share the same water and heating system. When pool heat is turned on, both the pool and spa are heated to around 80–84°F. When you switch to spa mode, the system redirects heated water to the spa only, increasing the spa temperature to around 94–100°F. Please note that while in spa mode, the pool will not be heated and may cool down. It’s important to know that spa areas are not the same as standalone hot tubs, and will not reach traditional hot tub temperatures. However, we do offer a few properties with separate, standalone hot tubs. The heat for these standalone hot tubs is provided complimentary. If having a true hot tub is important to you, please get in touch with our team. We’ll help you find the perfect villa.

Yes, some cooling is normal overnight, especially during cooler months. Pool heaters are typically on a timer, running during the day and turning off in the evening. As the air temperature drops overnight, the pool water may cool down. During winter months, particularly when cold fronts bring temperatures into the 30s or 40s°F, it can be difficult for the pool heater to maintain a warm temperature—especially if the pool is heated with an electric heat pump. These systems become less effective when the outside temperature drops below 55°F, and unfortunately, this is outside of our control. Please note: • Pool heat systems cannot always maintain 84°F during cold weather. • Cold temperatures are considered an act of nature, not a mechanical fault. • As such, no refunds will be issued for reduced pool temperatures due to weather conditions. We do everything we can to ensure a comfortable swimming experience, but Florida’s weather can sometimes have the final say!

We want booking with us to feel easy and reassuring, so here’s a quick overview of how our booking and cancellation policy works. This way, there are no surprises along the way. To confirm your reservation, we require a $250 non-refundable deposit at the time of booking. This deposit secures your stay and is applied toward your total balance. The final payment is due 30 days before arrival. If this payment isn’t received on time, the booking will be cancelled and the deposit retained. If you need to cancel 30 days or more before arrival: – We’ll retain the $250 deposit – No further charges apply If you need to cancel less than 30 days before arrival: – The full booking amount is non-refundable We understand that plans can change. If we’re able to rebook the cancelled dates, we’ll credit 75% of the rebooked amount toward a future stay, valid for 12 months from your original arrival date. Your booking is considered confirmed once we’ve issued your confirmation invoice. Travel documents will be sent once full payment is received – please review them carefully and get in touch if anything looks incorrect. We also strongly recommend taking out vacation insurance when you book, to help protect you and your booking against the unexpected. Please reach out to our team if you require any further guidance or reassurance.