Our new coffee stations have proved a big hit with guests. We’ve added them to many of our homes over the last six months and have been monitoring the results. This is what we’ve discovered.
The coffee stations have been used in all properties by almost all of our guests. Some use more than others, of course, but overall the feedback has been very positive.
What is a coffee station?
The coffee stations include everything a guest might need to make their morning beverage.
This includes:
- English breakfast tea
- A selection of herbal teas
- Filters (if used)
- Coffee (either Keurig capsules or ground coffee, depending on type of coffee maker in the property)
- Creamer
- Sugar
- Sweeteners
- Cookies
- Disposable coffee cups
Why have we added the new coffee stations?
We’re always looking for ways in which we can enhance the guest experience.
We’d much rather that our homeowners can compete on experience and quality stay than to compete on price. We don’t think it’s in anyone’s interest to get into a race to the bottom. Not ours, not our homeowners and not the guests’.
No other property managers in the area offer this service right now. Stocked coffee stations are therefore a great way to set our properties apart.
How they are going to make a cup of coffee in the morning is a surprisingly important factor in guest choice. Our top three enquiries are: pool; distance from Disney, type of coffee maker!
As an aside: It’s worth noting that guests prefer a Keurig coffee maker, so if you don’t have one of these in your property already, please get in touch with our team. We can purchase and install a Keurig machine in the home on your behalf if you wish.
What do guests love about the coffee stations?
Guest feedback tells us that they love the coffee station concept. It is particularly appreciated when a welcome basket isn’t included with the booking.
The convenience of being able to make a coffee or herbal tea on arrival is really welcomed, especially after a long journey.
Guests also love the disposable coffee cups. This surprised us at first, since all the homes have fully equipped kitchens. However, it seems that many guests like to make a coffee and take it to the park in a disposable cup. This way, they don’t have to carry an empty refillable coffee cup around the park all day.
Overall, we’ve had a great response from guests. Now, we’d like to hear your thoughts!
What do you think about the new coffee stations?
We’d love to hear from owners who have had a coffee station installed in your home to hear your thoughts about how successful the new coffee stations have been.
Have guests responded to you about them? Has the feedback been positive or negative?
Would you like to see the coffee stations continue? Do you think they add useful value to the guest experience?
How would you like to see this amenity develop in the future?
Share your thoughts
Please get in touch with our team to let us know your thoughts.
Email us: admin@whiterosevillas.com
Call in the UK: 0333 332 1411