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Our new coffee stations have proved a big hit with guests. We’ve added them to many of our homes over the last six months and have been monitoring the results. This is what we’ve discovered.

The coffee stations have been used in all properties by almost all of our guests. Some use more than others, of course, but overall the feedback has been very positive.

What is a coffee station?

The coffee stations include everything a guest might need to make their morning beverage.

This includes:

Why have we added the new coffee stations?

We’re always looking for ways in which we can enhance the guest experience.

We’d much rather that our homeowners can compete on experience and quality stay than to compete on price. We don’t think it’s in anyone’s interest to get into a race to the bottom. Not ours, not our homeowners and not the guests’.

No other property managers in the area offer this service right now. Stocked coffee stations are therefore a great way to set our properties apart.

How they are going to make a cup of coffee in the morning is a surprisingly important factor in guest choice. Our top three enquiries are: pool; distance from Disney, type of coffee maker!

As an aside: It’s worth noting that guests prefer a Keurig coffee maker, so if you don’t have one of these in your property already, please get in touch with our team. We can purchase and install a Keurig machine in the home on your behalf if you wish.

What do guests love about the coffee stations?

Guest feedback tells us that they love the coffee station concept. It is particularly appreciated when a welcome basket isn’t included with the booking.

The convenience of being able to make a coffee or herbal tea on arrival is really welcomed, especially after a long journey.

Guests also love the disposable coffee cups. This surprised us at first, since all the homes have fully equipped kitchens. However, it seems that many guests like to make a coffee and take it to the park in a disposable cup. This way, they don’t have to carry an empty refillable coffee cup around the park all day.

Overall, we’ve had a great response from guests. Now, we’d like to hear your thoughts!

What do you think about the new coffee stations?

We’d love to hear from owners who have had a coffee station installed in your home to hear your thoughts about how successful the new coffee stations have been.

Have guests responded to you about them? Has the feedback been positive or negative?

Would you like to see the coffee stations continue? Do you think they add useful value to the guest experience?

How would you like to see this amenity develop in the future?

Share your thoughts

Please get in touch with our team to let us know your thoughts.

Email us: admin@whiterosevillas.com

Call in the UK: 0333 332 1411

Exceptional guest stays are created through unique and exciting experiences layered on top of getting all the essentials right.

One of the additional services many guests request is for outside catering services. We’re really delighted to recommend Spice House Catering for this type of guest request.

We are delighted to recommend Spice House

Why do we recommend Spice House? Because of the quality of the food and the exceptional service, of course.

We can testify to the great-tasting food and exceptional service because our team recently enjoyed Spice House Catering’s services for themselves. We hosted a staff event at one of the properties we manage. And, because we’re big believers in practicing what we preach, it was a no brainer to use Spice House to cater for the event.

About Spice House Catering

Born in Montego Bay Jamaica, Spice House chef Dameon grew up in a culture where foods are grown naturally and harvested nearby. Organic has always been a way of life, not a grocery store label. With an extensive background working in some of the finest luxury hotels and cruise ships for over 20 years, chef Dameon has developed a diverse culinary background.

He strives to bring that same level of attention to detail, culinary creativity and high-class service to every catering client. If our team’s reviews are anything to go by, he certainly succeeds!

Spice House cuisine

Spice House specialities include: Jamaican jerk chicken; escovitch snapper filet; rice and peas and pineapple upside-down cake.

The menu is diverse, with plenty of cuisines and influences evident in the catering menu. Choose from Italian favourites such as caprese salad and chocolate cannoli. Or opt for a Southern Menu featuring hickory smoke BBQ chicken, honey BBQ pork ribs, grilled salmon with a dill beurre blanc, sauteed collard greens and a red velvet cake for dessert.

There are traditional Mexican options from which to choose as well as all American favourites like cobb salad and key lime pie. Or you can opt to build your own buffet. This way, you can pick all your favourites from the wide range of delicious options.

We opted to build our own buffet and the team loved the results.

You can review the menu in full here: https://spicehousecatering.com/wp-content/uploads/2022/12/Spice-House-Catering-Menu.pdf

Would you like to book Spice House to cater for you or your guests?

If you or any of your guests would like to book catering or private chef services, please get in touch with our team.

We are always happy to help put itineraries and extra services packages together for you and your guests to make sure you get the most from your stay.

Call our team on: 407 605 5865.

White Rose Villas has introduced a new, better way for you to get in touch with our team. Discover the details here.

Calling all homeowners! We’ve installed a new phone system to make it easier for your calls to reach the right person.

How to choose the right contact option

When you call our main number (UK or USA) or admin phone number, you’ll be routed to a menu system.

We’ve purposefully kept the menu system simple, so it is easy to choose the right option to suit your enquiry.

Press:

1 = Reservations

Choose this to make a new booking.

2 = 24/7 customer services

This option is for guests while they are staying with us. They will be directed to the On Resort Breezeway Assist team in the first instance, giving responsive 24/7 coverage.

3 = Property management

As an owner, this is the option you should choose. You’ll be directed to the on-duty property management contact.

4 = Agent bookings

This is a dedicated option for travel agents and independent agents to assist with booking enquiries.

Please call the main number

We know that some homeowners already have the personal phone numbers or WhatsApp contact details for individual members of our staff.

Moving forward, we kindly ask that you refrain from using these personal contact details.

That’s because when you call the main number, your call is properly logged and answered.

If you call individual team members, the call won’t be logged and you might not receive a call back. To get the fastest possible response to your query it is, therefore, better to call the main number.

Please respect our staff

The other important reason to call the main office number rather than personal staff contact numbers is out of respect for our team. We’ve have some occasions recently when staff have received calls and even dealt with enquiries on their days off.

We really don’t want to put our team in this position. We want to honour their time off.

Please help us to do this by always calling the main office number (either UK or USA).

US: 407-605-5865

UK: 0333 332 1411

Which number to give your guests

Please give your guests the USA office number.

That’s: 407 605 5865

If your guests need assistance while on vacation, it’s best to call this number and choose option 2.

Got feedback about how it works?

We’re always keen to hear your feedback when we implement changes.

Please do share your thoughts with us about how the new system is working.

Contact Us

Universal is set to open a new park in Orlando in 2025. Interest in Epic Universe should boost tourism and benefit vacation-home owners.

Universal is delivering its most Epic park yet in 2025. And it has kicked off 2024 by releasing exciting new glimpses of what we can expect from the forthcoming Universal Epic Universe.

What can homeowners expect from Epic Universe?

A new park opening is great news for vacation homeowners in Florida, especially an epic park of this scale and ambition.

Universal is set to open its doors to Epic Universe in 2025. Owners should expect to see an uptick in bookings during 2025 and beyond. The excitement generated about Epic Universe is already reaching epic proportions – so we are confident that, even allowing for the extra hotel rooms Universal is building in the park, we’re going to see a surge in bookings from guests visiting Epic in 2025.

What can park visitors expect from Epic Universe?

Epic Universe is Universal’s most ambitious park yet. It nearly doubles the size of the Universal resort in Florida with five Epic worlds and more than 50 fabulous attractions.

Visitors can look forward to five different amazing and immersive worlds. They include:

With incredible rides and some of the most immersive experiences Universal Orlando has created, we cannot wait for the doors to open to Epic Universe.

What details has Universal released about Epic Universe?

Universal is building excitement by feeding information out slowly to its excited guests and fans. The trailer on the Universal website is a great introduction to what we can expect.

Universal says that when creating Epic Universe, it asked its audiences what they wanted. Guests told them that they want to see more of what Universal already does well.

It’s not a surprise, then, that one of Epic Universe’s new worlds is a new horror-themed world. Dark Universe will bring together characters from Universal’s classic horror films. It builds on the success of one of Universal’s most eagerly awaited annual events, its Halloween Horror Nights.

The new Wizarding World of Harry Potter world is themed on the Ministry of Magic and will bring together elements and characters from both the original Harry Potter stories and the Fantastic Beasts franchise.

We can’t wait to see more of the new world based on the How to Train Your Dragon films. Together with the Nintendo world, it is going to be a big draw for kids of all ages. 

Looking forward to an Epic 2025

This news is great for the local economy in Florida and especially for vacation homeowners. The increased capacity at the parks and the interest this exciting new launch will generate will help to boost bookings through 2025 and 2026.

We cannot wait to find out more about what we can expect from the park. If you are eagerly awaiting news, you can sign up for updates direct from Universal here: https://www.universalorlando.com/web/en/gb/things-to-do/whats-new

We are certain it is going to be an Epic adventure!

Ready to book for 2025?

Browse our homes here.

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Our housekeeping team go above and beyond to ensure a pristine finish for our guests and vacation-home owners.

Every homeowner knows that the quality of housekeeping in a property can make or break a vacation. Our housekeepers do amazing work, day in and day out, to make sure our guests have a wonderful stay.

Recognising our team’s hard work

In February, at our monthly team meeting, we took time out to recognise the hard work of all our housekeeping team.

Our housekeepers truly go the extra mile to make sure all of your homes look their best and to ensure your guests are impressed with the cleanliness of the vacation rental home at which they stay.

Two members of our housekeeping team won special mention and we’d like to also recognise their hard work here.

Lena and Jessica accepting their reward

Lena and Jessica always go the extra mile for our guests and homeowners. They prioritise guests needs and ensure a pristine finish to the homes they look after. We really appreciate all their hard work.

Praise from our Housekeeping Manager

Jessica K, our housekeeping manager, praised Lena and Jessica’s work.

She commented: “Lena and Jessica are team players. They frequently go above and beyond for the team. They are always up for a challenge and help others along the way.”

“Their work is always excellent and they continue to strive to do better.”

Our owners’ homes look great

It’s thanks to the continued hard work of our housekeeping team that we frequently receive wonderful reviews for the quality of our housekeeping.

We get high scores for homes that are:

We’d like to thanks Lena and Jessica and the whole of our housekeeping team for their dedication, enthusiastic hard work and the great results they achieve for our guests and homeowners.

View our homes

You can see the results for yourself by browsing our homes.

We’ve had great success with our marketing for Book Direct Day. Thank you to all our homeowners for your support.

We’re thrilled to share some exciting news with you regarding our recent book direct marketing campaign. We’re pleased to report that the campaign has garnered a highly positive response, resulting in increased bookings and heightened engagement from our valued guests.

Book Direct with White Rose Villas

Through targeted efforts to encourage guests to book directly through our platform, we’ve seen a significant uptick in reservations, showcasing the effectiveness of our strategy. By emphasizing the benefits of booking directly with White Rose Villas, such as exclusive offers, personalized service, and streamlined booking processes, we’ve successfully captured the attention and trust of our guests.

We’re proud to announce that our campaign has propelled us 47% ahead of our target, surpassing our initial expectations and demonstrating the immense potential of our direct booking initiatives.

Bypass third-party booking platforms

The success of this campaign not only reflects our commitment to providing exceptional service but also underscores the importance of our direct relationship with guests. By bypassing third-party booking platforms, we’re able to offer a more personalized experience and build stronger connections with our guests, fostering loyalty and satisfaction.

We extend our sincere gratitude to our dedicated team for their hard work and dedication in executing this campaign. Their efforts have truly made a difference in driving our success and reinforcing White Rose Villas as the preferred choice for discerning travellers.

Thank you

I’d like to extend huge thanks also to our wonderful homeowners. You have been so receptive to our marketing campaigns. Thank you for being so open and flexible while working with us.

As we continue to capitalize on this momentum, we remain steadfast in our commitment to delivering unparalleled experiences and exceeding the expectations of our guests.

Thank you for your continued support and partnership.

Today is Book Direct Day!

In a world dominated by online travel businesses like Airbnb, Vrbo, and Booking.com, it’s easy for vacationers to believe that the best deals and experiences are to be found on the websites of these big platforms.

However, the truth is that often the best deals and the most treasured experiences are to be found by booking direct.

Here’s just a few reasons why the next time you book a vacation, you should book directly with the vacation rental company managing the property.

1.  Price Transparency

When you book directly, there are no hidden service fees or surprise charges. What you see is what you get, allowing for better budgeting and planning.

2. Best Price Guarantee

Vacation rental companies offer the lowest price when you book direct because they won’t be subject to third party charges levied by the big booking platforms. They can pass these savings on to you, so you get the most competitive rates available.

3. Exclusive Deals and Discounts

Vacation rental companies – like White Rose Villas – have special promotions and loyalty programs for direct bookers, offering exclusive discounts or added perks. Get in touch with us to find out more!

4. Personalized Customer Service

Direct communication with a rental company means a more personalized service. You’re dealing with a small business that cares about your experience – not a megalithic booking platform on which it’s hard to get in touch with to a real person. This means that when you book direct you benefit from personalized assistance, from pre-booking inquiries to on-site support during your stay.

5. Local Expertise

Vacation rental companies are often local experts, providing insider tips and recommendations for an authentic and immersive experience. For example, you can read through our blogs to discover many tips and recommendations about making the most of your stay in Central Florida. Or ask about local events and activities directly – we’re always happy to share our experience and advice.

6. Access to Additional Amenities

Some vacation rental companies offer extra amenities or services – such as a welcome basket on arrival or concierge services – exclusively to direct bookers. This enhances your overall vacation experience.

7. Faster Issue Resolution

In case of any problems, direct communication with your vacation rental company means faster issue resolution. That’s because there are no third parties or unnecessarily rigid processes slowing down response times or resolution.

8. Repeat Booking Rewards

Loyalty pays off! Vacation rental companies, like White Rose Villas, often offer rewards programs that are only available on direct bookings.

9. Enhanced Privacy

Booking directly keeps your data with a single provider. Your personal data and web browsing behaviors won’t be shared across multiple platforms.

10. Direct Feedback Loop

Your feedback directly influences the vacation rental company’s operations. In this way, you can contribute directly to the continuous improvement of guest experiences.

11. Support Local and Small Businesses

By booking directly, you support the local economy. You can contribute directly to a more sustainable and community-centric approach to travel. Many vacation rental companies are small businesses. Booking directly with them helps us to thrive in a competitive market.

12. Feel Like a VIP

Direct bookers are often treated like VIPs, enjoying a more personalized and memorable stay compared to the standardized experience offered by the big online platforms.

Next time: Book Direct!

Next time you plan your vacation, consider booking direct to benefit from all of these fantastic advantages and more. It’s time to rediscover the joy of travel, one direct booking at a time!

Did you know that more than half of the villas booked by our rental partners have Grade A status?

Our booking partners tell us that a home’s quality, condition and amenities all play a part in the overall customer experience. By bringing your home up to Grade A status, you can maximise the likelihood of our booking partners booking your home.

But what makes a Grade A home? In this blog, we’ll outline exactly what our booking partners are looking for, so you can think about any changes you might need to make to achieve Grade A status.

What makes a Grade A vacation home?

There are fourteen important factors that our booking partners look for in order to grade a vacation home as Grade A.

They are:

Without all of these things, your home can easily drop down to a Grade B status. This makes it imperative to keep your home at tip-top condition, to replace towels and linens when needed, and make replacements to damaged items quickly.

Once your home starts showing signs of wear and tear, it will drift down to a Grade C status – and these homes will only account for ten percent of bookings. Once things obviously need replacing – whether linens or appliances or anything else – the home drops to a Grade D status and it won’t be booked by our booking partners.

That’s one of the reasons we’re so excited about the recent kitchen renovation we completed for one of our homeowners. Check it out here!

What next? Get in touch with our team

If you have concerns about any items in your house or if you’ve had any feedback that you’d like looking into, please get in touch with our team. We can also work with you on a plan to upgrade your home, if you feel it necessary.

We’re very happy to share more information about the grading criteria for homes. If you’d like to discuss our booking partners’ criteria or find out more about the way our booking partners grade homes, please contact the White Rose Villas team.

New for 2022: we’ve recently completed a kitchen renovation and we’re excited to share the results with you. It’s a different, cheaper and greener way to keep your home at Grade A status.

We have recently worked with one of our homeowners to update and modernise the kitchen in their home. To save time and money, they chose to trial a new finish for the kitchen worktops called Miracle Method.

If you’re not familiar with Miracle Method, it is a special surface refinishing treatment for kitchen worktops and bathroom countertops, splashbacks, tiles and floors.

Why we like the Miracle Method approach

Instead of ripping out the old counters and worktops, Miracle Method simply resurfaces the existing counters so they look (at least) as good as new. We really like this idea and our first trial with the system has gone really well. The home looks great!

Before (left) and after (right). The new worktops look beautiful, especially the new bullnose curved edges.

The homeowner here opted to paint the cupboards prior to refinishing the worktops, so the whole kitchen has enjoyed a modernising make-over. Instead of costing more than $10,000 for a new kitchen, the whole renovation cost less than $3,000. It’s a really affordable way to maintain your home’s Grade A status and keep amenities looking fresh and new.

For homeowners the advantage is obvious: the work is much less disruptive – so you won’t have as many days when your home is unrentable due to the refurbishment. You save money twice: first, because the overall refurbishment costs less and, second, because of the reduction in disruption means fewer unrentable nights.

We also love the concept because it’s greener. It means a lot less waste is going to landfill, so you can keep your home looking great without adding to problematic supply chains or excess wastage.

About Miracle Method

Miracle Method highlights the following benefits to its solutions:

It’s important that only approved cleaning products are used with the finished surfaces. Bleach-based and/or abrasive products should not be used.

We’re currently updating our guidance for housekeeping staff and guests for all homes that have Miracle Method resurfacing on their countertops.

Are you interested in refinishing your countertops?

Are you thinking about updating your kitchen or bathrooms?

If you’d like to know more about Miracle Method, please get in touch with our team. We’re very happy to share information and results with all homeowners who are interested.

The vacation rental market in the USA is looking far more positive, according to a new report. It shows that, despite a difficult 18 months, Florida continues to lead the rest of the country in terms of this year’s bookings.

A new report into the state of the vacation rental market in the USA has revealed some surprising changes to patterns of booking. It says “the off-season is looking a bit different this year”.

Let’s have a look at what it found.

Florida remains top destination

While the whole of the travel and tourism sector has taken a huge hit during the COVID-19 pandemic, the survey shows that there are some really positive advantages to owning a vacation rental property in Florida.

Compared against the national average, vacation homes in Florida typically have:

In fact, Florida’s performance has helped to boost vacation rental performance in neighbouring states like Georgia and South Carolina.

The longer the booking window, the longer the stay

The report authors found that last-minute bookings tend to have a shorter duration that bookings made far in advance; they have a 25 percent shorter duration on average.

Typically:

COVID-19 has obviously impacted everyone’s ability to plan in advance. However, there is a clear link between advance booking and duration of stay, so this is one area where we will be focusing our marketing planning over the next few weeks and through 2022.

Weekend Warriors still dominate

As in most years, the majority of bookings have come from short stays. Over the year, short stays of between one and three days account for 70 percent of bookings.

However, the data also shows that there has been a small increase in the number of mid-length bookings, especially in July and September. In July 2021, stays of between four and seven days rose to account for 30 percent of bookings. While this dropped off during August, the proportion of mid-length stays picked up again, so it is a trend we’ll need to keep an eye on. If it persists, this is good news for vacation home owners.

The report does point to some changes in the short-stay market. Although short stays continue to dominate, they are reporting a greater number of mid-week short stays.

We think this is positive news. If the trend to mid-week bookings continues, it will help us to maximise occupancy rates during the off season when short stays dominate.

What’s changed?

One of the significant changes, according to the data in the report, is the shift in focus from urban to rural bookings. It has found that rural bookings typically had a 12 percent longer booking duration than urban stays. The authors say that this is because the success of rural bookings is less dependent on COVID-19 restrictions.

While we can’t claim to have rural properties, our homes do have a fantastic opportunity here. With private pools, plenty of space and year-round sunshine, your guests can enjoy a vacation whatever the COVID rules outside.

While changes to Florida’s COVID-19 rules will affect restaurants and theme park admissions, we think that by focusing on the other benefits our homes deliver we can capitalise on the “safe space” trend.

Actions for the future

Although the report was published before the discovery of the Omicron variant, of which we’re yet to understand the effect, there are some actionable insights here. For example, it found that Florida is averaging a 44.7 day booking window, which gives us important guidance about the optimum time to begin marketing stays and short breaks.

Things remain positive for the moment. We’ve recently been very busy taking bookings for Thanksgiving, the Christmas holiday period and New Year.

Although we started from behind where we would normally be for these busy periods, bookings have been very healthy. We’re already seeing high occupancy rates for the holiday and New Year weeks.

We will, of course, continue to work with you to run proactive marketing campaigns and promotions to try to continue these positive booking numbers into the traditionally quieter winter sun season.

Get in touch

If you would like to talk through any of these ideas, please reach out to our team.

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