Evolving Together

A Message to Our Valued Homeowners

“Elevating every home, every guest, and every partnership.”
White Rose Villas — Redefining Vacation Home Management in Central Florida

 

1. A Message from Management

Premium Linen Programme

• High-quality linens and towels standardised across homes
• Improved presentation and guest comfort
• Fully covered — no cost to owners

We’re delighted to announce that we have just signed up with Bellhopt, a grocery provisioning service we’ll be offering to our guests.

 

This is your opportunity to elevate your guests’ experience with the new grocery provisioning service.

 

 

Why Grocery Provisioning Matters

 

Guests are increasingly seeking seamless, home-away-from-home experiences.

 

By offering our guests pre-stocked groceries, we achieve several benefits:

• Save time and eliminate stress after a long journey
• Encourage longer stays and positive reviews
• Differentiate your property in a crowded Orlando market

 

 

What does Bellhopt offer?

 

We are confident that Bellhopt will offer a streamlined way to offer prestocked groceries and deliver a great service for our guests.

 

 

Bellhopt promises to:

• Stand out from other hosts by providing an extra level of service and convenience.
• Reduce the stress and hassle of coordinating grocery delivery on your own.
• Increase guest satisfaction and potentially receive better reviews by offering this added service.
• Give peace of mind; you know that your guests will have everything they need for their stay, right from the start.

 

How does Bellhopt work?

 

The process for Bellhopt is a little different to our traditional welcome pack service because guests have a say in what is included.

 

Here’s how it works:

1. Guests receive a custom link to build their grocery list.
2. Bellhopt sources fresh, high-quality items from local stores.
3. Groceries are delivered and organized before check-in time.

 

Every order is fully tracked, with digital receipts available for your records.

 

 

 

Benefits for Homeowners

 

We think this offers you, our vacation rental homeowners, some additional benefits too:

• Seamless integration with the tools we already use: Bellhopt works with our Streamline property management system
• Hassle-free promotion of the service: we’ll communicate with your guests to let them know the service is available to them.
• Better reviews: happy guests lead to glowing testimonials and repeat bookings.
• Hassle-free management: Bellhopt handles logistics, payments and guest communication.

 

What We Need from You

 

To activate grocery provisioning for your property:

• Opt in through your owner portal or email our team at reservations@whiterosevillas.com
• Update the reservation in Streamline with the guest’s email when a booking is confirmed.
• A Bellhopt email will be sent to the guest, allowing them to place their order directly through the Bellhopt website.
  From there, Bellhopt takes care of everything.

 

 

Next Steps

 

Ready to delight your guests and drive higher returns?

Please share your guest details with us for bookings you have already taken and we will reach out to offer the service.

 

Got questions?

Reach out to our team if you would like any further information or are ready to schedule some deliveries.

Call (USA): 407-605-5865

Email: reservations@whiterosevillas.com

 

And finally…

Thank you for trusting us to manage your Orlando vacation home. Together with Bellhopt, we’ll make every stay unforgettable – one basket at a time.

 

We’re excited to have transitioned from Ciirus PMS to Streamline PMS. We believe this powerful platform will enhance your experience as a White Rose Villas owner.

 

One of the biggest changes you’ll notice is how owner statements are structured. We understand that adjusting to a new system takes time, so this blog is intended as a guide that will help you to navigate the key differences and new features.

 

Key differences between Streamline & Ciirus statements

 

1. Enhanced statement layout and organization

A major improvement in Streamline is how statements are structured.

• Ciirus Statements were very basic, similar to a bank statement, listing transactions without a clear breakdown of income, expenses, or financial details. There was no summary, making it difficult to get a quick financial overview.
• Streamline Statements provide a detailed, itemized breakdown of all income, expenses, and deductions, offering much greater transparency and clarity.

 

2. Monthly statement generation

Both Ciirus and Streamline generate statements on a monthly basis rather than in real time. Your finalized statement will be available by the 15th of each month, reflecting all income, expenses, and payouts.

• Ciirus: Monthly statements with a simple transaction list.
• Streamline: Monthly statements with structured sections, making it easier to track financials.

 

3. Cleaning charges have changed

With the move to Streamline, you will no longer see cleaning charges for WRV guest bookings on your statement. You’ll see only cleaning charges for:

• Owner stays
• Owner guest stays
  will now appear as an expense.

This means greater clarity in tracking your own charges versus those covered by White Rose Villas for guest bookings.

 

Let’s take a look at the different sections of the Streamline statements so you know what to expect.

 

Understanding the Streamline statement sections

 

1. Account summary

This section provides an overview of your income and expenses, giving you a high-level breakdown of your monthly financials.

•  “Balance Due” – This is the amount being paid to the owner.
•  “Total Balance Owed” – This is the amount the owner owes to White Rose Villas.

• Scroll down to the bottom of “Your Account Summary” on your statement.
• The “Balance Due” reflects your owner payout.
• The “Total Balance Owed” indicates any charges or fees due to White Rose Villas

 

2. Reservations

This section offers more transparency into who stayed at your property. Unlike Ciirus, which only showed amounts, this section in Streamline includes:

• The number of nights booked
• Guest reservation details
• The commission charged, ensuring full transparency

 

3. Owner payments / Additional owner income

This section lists any payments made by the owner and additional income from extras such as:

• Pool heat charges
• Other additional services requested by guests
• Payments you’ve made toward expenses

Descriptions in this section provide clarity on each transaction.

 

4. Owner charges and expenses

This section breaks down all property-related expenses, such as:

• Maintenance or call-out fees

• Monthly service fees
• Utility payments (utility statements can be viewed in attachments)
• Housekeeping or repairs
• Cleaning fees (only for owner stays and owner guest stays)

Each charge is clearly itemized, making it easy to track property costs.  Figures in brackets are charges to the owner.

 

5. Payments to owner

This section shows any payments sent to you, providing clarity on:

• How much was disbursed
• When the payment was made
• The total amount you received

 

6. Owner held

This section reflects funds that are being held on your account for future disbursement. These transactions have not yet been charged but will be processed at a later date.

 

7. Monthly fee: software and support service fee

 

Where to find your statements in Streamline

You can access your statements in both the Streamline app and the desktop portal:

1. Log into your Owner Portal.
2. Navigate to Dashboard > Reports > Month-End Statements.
3. Select the month you want to review.
4. Download or print for your records if needed.

 

In addition to being available in the portal, statements have also been emailed as an attachment. If you haven’t received yours, please check your junk/spam folder or log in to the Owner Portal to access it.

 

Key takeaways

 

✅ More detailed, transparent statements than Ciirus
✅ Monthly statements are emailed and available in the Owner Portal
✅ Clear breakdown of reservations, expenses, and payments
✅ Easier tracking of owner income, additional fees, and disbursements
✅ Funds held for later disbursement are clearly labeled in “Owner Held”

 

 

Frequently asked questions

1. When are statements available?

Statements are generated monthly and are available in the Owner Portal by the 15th of the following month. They are also emailed to you as an attachment.

 

2. Why don’t I see a payment under “Payments to Owner”?

If you don’t see a payment listed in this section, it could mean:

• The payment is still being processed.
• There were no payouts for that month.
• Funds have been placed under “Owner Held” for later disbursement.

 

3. What is “Owner Held” and when will I receive these funds?

“Owner Held” represents funds that are being held on your account and will be disbursed at a later date. If you have questions about specific amounts in this section, please reach out to our team.

 

4. Can I get a real-time statement during the month?

No, statements are only available once the month is closed and processed. However, you can still review upcoming bookings and expected income in the Owner Portal.

 

5. What if I notice an error or discrepancy in my statement?

If you spot something that doesn’t seem right, please reach out to us as soon as possible, and we’ll review it for you.  The best contact is Amanda@whiterosevillas.com
Owners have 5 days to review the monthly statement.

 

Need help? We’re here for you!

We know that switching systems can take some getting used to, and we’re here to support you.

If you have any questions about your statement or need assistance navigating the Owner Portal, please don’t hesitate to reach out!

Contact: Amanda@whiterosevillas.com or admin@whiterosevillas.com

 

Thank you for your patience and support as we transition to Streamline PMS. We’re confident this system will provide a more transparent and efficient experience for you as an owner.

 

Stay tuned for more updates and helpful guides!

Did you know we have a Wayfair Pro Account? That means huge discounts on high-quality furniture and home essentials – just for you, our vacation homeowners.

 

These exclusive discounts mean our owners can furnish or update their properties at a fraction of the cost.

 

Maximizing savings with our Wayfair Pro account

At White Rose Villas, we’re always looking for ways to add value for our property owners. One of the ways we do this is by leveraging our Wayfair Pro account, which grants us exclusive access to additional discounts on high-quality furniture and home essentials.

Through our Pro account manager, we receive extra savings on most Wayfair items.

And although not all products are eligible for the discount, approximately 90% of products on the Wayfair website qualify for a discount.

 

By the numbers…

 

✅ 90% of items qualify for discounts
✅ We saved $2,998.10 on our last order! 💰
✅ We place monthly bulk orders so you can save BIG!

The savings can be substantial. For example, on our last order placed on February 14th, we saved $2,998.10.

 

How we can work together

 Want to upgrade your vacation home while saving money?

Let’s work together to keep your property stylish, comfortable, and guest-ready – without breaking the bank!

 

We understand that maintaining and upgrading a vacation home can be a big investment. That’s why we’re committed to placing bulk orders every month, making it easier for owners to take advantage of our discounts.

Whether it’s furniture, décor, or home essentials, we’re happy to coordinate purchases to maximize savings for everyone.

Lower costs: Access to significant savings on furniture and home items.

Convenience: We handle the ordering process, ensuring seamless delivery.

Upgraded properties: Keep your vacation rental looking fresh and inviting, enhancing guest experience and boosting booking potential.

Happier guests: We believe in working together as a team to create beautiful, well-furnished homes for guests to enjoy.

 

Contact us for your next order

If you’re considering upgrades or new furnishings, let’s chat to explore how we can help.

We’d love to include your items in our next monthly order to ensure you get the best possible deal.

You can browse www.WhiteRoseVillas.com to explore our other fabulous vacation homes.

Or simply get in touch with us to explore your options and start saving today!

Email our team at: propertycare@whiterosevillas.com

 

Upcoming order deadline

The next order will be placed on March 14th.

Please submit your orders to us by March 12th to ensure they are included.

We’re thrilled to announce that the new Owner Portal in Streamline has officially launched – and it’s already proving to be a game-changer for owners!

 

After months of planning, development and lots of rigorous testing, the rollout has gone incredibly smoothly. We’ like to thank you all for your feedback, engagement and support.

 

We’ve also been publishing some user guides. For more information about them, please keep reading!

 

Here’s a closer look at what makes this milestone so exciting and how you can get the most out of your new portal.

 

Phase 1: Getting owners onboard and embedding housekeeping

 

As part of the initial rollout, we’re focusing on Phase 1, which is all about getting owners onboard and familiar with the portal’s core features.

This phase is crucial for ensuring a smooth transition and empowering owners to effectively use the dashboard.

 

Key goals for phase 1:

• Onboarding owners: Ensuring all owners have successfully logged into the portal and set up their accounts.
• Embedding housekeeping: Streamlining housekeeping requests and communication through the portal.
• Dashboard familiarity: Helping owners get comfortable with navigating the dashboard and accessing key features.

 

We’re excited to report that many owners are already engaging with the platform, and we’re here to support those who are still getting started.

 

If you need extra help, please book time with Lisa to go over the dashboard. You should have a calendar link in your latest newsletter from us – so please book time directly into her calendar if you can.

 

You can also find a wealth of resources under the Owner Portal User Guide menu tab on our blog. Go to Homeowner Resources and, on the drop down menu, click Owner Portal User Guide.

 

We’ll shortly be progressing to phase 2 of the Owner Portal rollout.

 

Phase 2: Statements and guest reviews

 

Following the successful completion of Phase 1, we’ll be rolling out Phase 2, which introduces two exciting new features.

 

First Statement: The first owner statements, covering January, will be available on 15th February. These statements will provide a detailed breakdown of revenue and expenses for your property. You’ll be able to access them through the “Reports” tab in the portal.

 

Guest reviews: We’ll also be enabling the review section, allowing you to view guest feedback directly within the portal. This feature will give you valuable insights into guest experiences and help you better understand how your property is performing.

 

We’ll keep you updated as these features go live and provide any additional training or resources needed to get started with them

 

Extra information online

 

As we’ve mentioned, you can find additional information to aid with the transition under the Owner Portal User Guide tab on our blog.

 

Simply go to Homeowner Resources and, on the drop-down menu, click Owner Portal User Guide.

 

Topics include:

• How do I view and manage reservations? Read the answer here.
• How do I use the calendar view in the Owner Portal? Read the answer here.
• How do I access owner statements in the Owner Portal? Read the answer here.
• What are the different reservation types? And how should I use them? Read the answer here.
• Can I stay informed about the latest White Rose Villas news through the Owner Portal? Read the answer here.

 

Further training guide

 

We will continue to provide additional training guides and tips. The next guide will be published once the first statement is available in the new system.

 

Please note: the first statement on the new system will be the January 2025 statement. It will be available on February 15, 2025, in the Owner Portal.

 

Our guide will help to ensure you can navigate and fully understand the statement, so keep an eye on your inbox for this update!

 

In the meantime, if you have any questions, please email us at: admin@whiterosevillas.com

A good night’s sleep is fundamental to any great vacation – and your guests’ happiness. That’s why good-quality, freshly laundered linens that are in good condition are a staple for any vacation home.

 

Your responsibility as vacation homeowner

 

Each home requires at least two sets of linens for each bedroom, as well as towels, washcloths and pool towels (if appropriate). We’re soon going to be running an inventory on all of the homes we manage to let each of our homeowners know how suitably equipped your home is.

To help you ensure an excellent guest experience, we also offer a linen service which includes the supply of good-value, good-quality household linens, including some bundle discounts for those vacation homeowners looking to stock or resupply their home.

Of course, you are welcome to supply your own linens. If you sent replacement linens to us by post, we can restock your home for you.

 

Taking an inventory for you

 

Jessica, our Housekeeping Manager, will be reaching out to review your current linen stock and to discuss any updates or replacements that may be needed.

 

 

This proactive approach ensures your property is always equipped with quality linens that enhance guest satisfaction and reflect our high standards. Vacation homes should always have a complete set of linens for each bed and a spare set stored in the closet for convenience. This ensures your property is always prepared for guest turnover and emergencies.

We also understand that some owners prefer to provide their own linens. Jessica will check your supplies and report back if any additional items are needed to maintain quality and consistency.

 

Our homeowner linen supply service

We are pleased to share our updated linen service pricing with you. This service ensures that your property is equipped with high-quality linens, offering a seamless and professional experience for both you and your guests.

 

Individual linen pricing

 

King bedding

• Flat king sheet: $13.86 each
• Fitted king sheet: $13.85 each
• King pillow: $12.11 each
• King pillowcase: $2.77 each
• King pillow protector: $2.95 each
• Waterproof king mattress pad: $28.70 each
• King quilt comforter: $48.92 each

 

Queen bedding

• Flat queen sheet: $12.86 each
• Fitted queen sheet: $12.59 each
• Standard pillow: $9.45 each
• Standard pillowcase: $2.58 each
• Standard pillow protector: $2.89 each
• Waterproof queen mattress pad: $24.20 each
• Queen quilt comforter: $36.08 each

 

Single bedding

• Flat twin sheet: $10.71 each
• Fitted twin sheet: $10.30 each
• Standard pillow: $9.45 each
• Standard pillowcase: $2.58 each
• Standard pillow protector: $2.89 each
• Waterproof twin mattress pad: $22.86 each
• Twin quilt comforter: $39.43 each

 

Bathroom supplies

• Bath towel: $9.26 each
• Hand towel: $4.60 each
• Washcloth: $2.60 each
• Pool towel: $8.66 each
• Bathmat: $6.65 each

 

In addition, we offer custom packages to help you supply properties with specific needs. Please contact us to learn more.

 

Bundle options

 

Bundles without comforter

1. King set (without comforter): (5% discount applied) $31.59

• Includes: 1 flat king sheet, 1 fitted king sheet and 2 king pillowcases.

2. Queen set (without comforter): (5% discount applied) $29.08

• Includes: 1 flat queen sheet, 1 fitted queen sheet and 2 standard pillowcases.

3. Twin Set (without comforter): (5% discount applied) $24.86

• Includes: 1 flat twin sheet, 1 fitted twin sheet and 2 standard pillowcases.

4. Basic bathroom set: (5% discount applied) $37.59

• Includes: 2 bath towels, 2 hand towels, 2 washcloths and 1 bathmat.

5. Luxury bathroom set: (5% discount applied) $68.87

• Includes: 4 bath towels, 4 hand towels, 4 washcloths and 1 bathmat.

6. Pool towel set: (5% discount applied) $32.91

• Includes: 4 pool towels.

 

Bundles with comforter

7. King set (with comforter): (5% discount applied) $78.06

• Includes: 1 flat king sheet, 1 fitted king sheet, 2 king pillowcases and 1 king quilt comforter.

8. Queen set (with comforter): (5% discount applied) $63.36

• Includes: 1 flat queen sheet, 1 fitted queen sheet, 2 standard pillowcases and 1 queen quilt comforter.

9. Twin set (with comforter):  (5% discount applied) $62.32

• Includes: 1 flat twin sheet, 1 fitted twin sheet, 2 standard pillowcases, and 1 twin quilt comforter.

 

These bundles are designed to provide everything your property needs at competitive prices.

 

Get in touch

 

If you have any questions or concerns about the upcoming linen audit, or would like more information about our linen supply services, please don’t hesitate to reach out to us at propertycare@whiterosevillas.com.

It’s always nice to have our efforts recognised and we’re delighted to be able to report today that we have been awarded the silver award for Property Management Company of the Year 2024 by the specialist Florida vacation business Debbie’s Villas.

 

 

This award is wonderful recognition of our deep collaboration with the team over at Debbie’s Villas and the hard work of the entire White Rose Villas team and our homeowners to ensure all the guests who book through Debbie’s Villas enjoy – just as those who book through any other platform or direct enjoy – a wonderful time in Florida, assured of a spotless home, simplified check-in, an unparalleled guest experience and attentive customer service.

 

Last year, we were awarded the bronze award for Property Management Company of the Year 2023, so this year’s silver award is particularly special to us. It demonstrates that our commitment to continually improving our offering and the service we provide is not only paying off but also recognised by the people and businesses we work with.

 

Thank you to the whole Debbie’s Villas team for recognising our dedication to ensuring beautiful homes and delivering an excellent experience for guests.

 

We will continue to work hard to continually improve our services for the benefit of our team, homeowners, guests and partners and in 2025 we will be striving for gold!

 

What next?

 

Find out more about our property management services:

Property Management – White Rose Villas

 

Or view our homes:

Vacation Homes – White Rose Villas

We’d like to say a huge thank you to everyone who participated in our White Rose Villas 12 Days of Christmas Advent Challenges.

A lot of festive fun!

We’ve been delighted by your responses and how many people got involved. It was great to see so many of your wonderful vacation photos! Thank you for entering and sharing.

The challenges closed on December 22 and yesterday we ran the draw to find out winners. Everyone who entered was added to our electronic wheel of fortune with the appropriate number of entries they earned and our fantastic guest services and reservations team ran the draw live on Facebook.

Thank you to those who joined us on Facebook for the draw. It was great to see you there! If you missed it, you can watch it back on the White Rose Villas Facebook page.

The winners

Our White Rose Villas Christmas 2024 Advent Challenge winners are:

• 1. Free Digital Welcome Book for Homeowners or $50 Cinema Voucher for Guests – WINNER – Samantha Clarke

• 2. $50 Amazon Voucher – WINNER – Brandi Goff

• 3. $25 Uber Eats Gift Card – Liz Prowse

• 4. Pressure wash for your Pool Deck for Homeowners or $50 Starbucks Voucher for Guests – WINNER – Fiona Wilson

• 5. Hamper of Candies – WINNER – Angela Ruzzak

• 6. Christmas Edition Disney Pins – WINNER – Patricia Flynn

• 7. Scented Melts and a Burner – WINNER – Sarah Glavin

• 8. Free Pool Care for Homeowners or Free Pool Heat during your stay for guests – WINNER – Cindy Miller

• 9. Boobie Prize of a White Rose Villas Pen – WINNER – Emma Jane Napier

• 10. Luxury Home Scents Giftset of Candles and Diffuser – WINNER – Terry Davies

• 11. A Mid Stay Clean – WINNER – Jacqui Cottrill

• 12. $500 Account credit for Homeowner or $500 discount off a Vacation booking for Guests – WINNER – Emma Jane Napier

Congratulations to all our winners!

Thank you to our hosts

Before we finish, we must also give a huge thank you to Nikki and Cara for running the draw so well!

If you’re a winner, we’ll be in touch very soon to deliver your prize.

And to everybody, thank you for your support this year. We wish you a very merry Christmas filled with peace and love and joy.

We’re now halfway through our Advent 12 Days of Christmas prize draw challenges.

Everyone can continue to comment and post photos for all our Advent challenges until the 22nd December.

So please continue to join in the festive fun!

Prize draw

Everyone who meets the entry criteria for our challenges will have the requisite number of entries made for them into our prize draw. More details will follow about the draw – so stay tuned to our Facebook page!

The prizes up for grabs are:

• $50 Amazon voucher
• Free pool care (for homeowners) or free pool heat during your stay (for guests)
• Hamper of candies
• A mid-stay clean
• Christmas Edition Disney pins
• Pressure wash for your pool deck (for homeowners) or a $50 Starbucks voucher (for guests)
• Luxury home scents giftset of candles and diffuser
• Scented melts and a burner
• Free digital welcome book (for homeowners) or a $50 cinema voucher (for guests)
• $25 Uber Eats gift card
• $500 account credit (for homeowners) or $500 discount off a vacation booking (for guests)
• Boobie prize of a White Rose Villas pen!

Enter now – on every challenge!

Remember we’re accepting comments, photos and likes on every challenge we’ve posted until 22nd December.

Head over to our Facebook page to enter!

We are now more than halfway through our Advent 12 Days of Christmas prize draw challenges and we would like to thank you all for your enthusiasm and participation.

Thank you for your support

The team is absolutely delighted by the results so far. We’ve seen great comments, brilliant answers to our challenges and some wonderful photos. Thank you to everyone who has shared and joined in.

For those of you who haven’t posted yet – there’s still time. We’re running challenges every two days right up to the 22^nd December.

And you can keep answering and commenting and sharing photos to all of the challenges until the 23^rd December.

Engagement leads to bookings

The great news is that during the period which we’ve run the promotion so far, we’ve increased the followers of the White Rose Villas Facebook page from just over 300 to over 400. That’s an increase of more than 25 percent!

This is an amazing achievement and testament to all your wonderful comments and contributions. So thank you.

We know that the more engagement we have, the more we can drive traffic to our site and, ultimately, the more bookings we will receive for your homes. Your engagement will benefit us all over the long term.

A wonderful response

This is the first time that White Rose Villas has run a holiday promotion. It has been an ambition of ours to run a promotion like this for some time. We have been blown away by the response.

We are really looking forward to the prize draw when we’ll be announcing our winners. There will be more details to follow on this soon – so stay tuned to our Facebook page!

Please continue to support our marketing efforts and join in the holiday spirit by answering our challenges! Keep the photos rolling in – they are fantastic. And please share the posts on your own feeds and with your own friends and family so that we can reach as big an audience as possible.

Thank you.