We are now more than halfway through our Advent 12 Days of Christmas prize draw challenges and we would like to thank you all for your enthusiasm and participation.
Thank you for your support
The team is absolutely delighted by the results so far. We’ve seen great comments, brilliant answers to our challenges and some wonderful photos. Thank you to everyone who has shared and joined in.
For those of you who haven’t posted yet – there’s still time. We’re running challenges every two days right up to the 22nd December.
And you can keep answering and commenting and sharing photos to all of the challenges until the 23rd December.
Engagement leads to bookings
The great news is that during the period which we’ve run the promotion so far, we’ve increased the followers of the White Rose Villas Facebook page from just over 300 to over 400. That’s an increase of more than 25 percent!
This is an amazing achievement and testament to all your wonderful comments and contributions. So thank you.
We know that the more engagement we have, the more we can drive traffic to our site and, ultimately, the more bookings we will receive for your homes. Your engagement will benefit us all over the long term.
A wonderful response
This is the first time that White Rose Villas has run a holiday promotion. It has been an ambition of ours to run a promotion like this for some time. We have been blown away by the response.
We are really looking forward to the prize draw when we’ll be announcing our winners. There will be more details to follow on this soon – so stay tuned to our Facebook page!
Please continue to support our marketing efforts and join in the holiday spirit by answering our challenges! Keep the photos rolling in – they are fantastic. And please share the posts on your own feeds and with your own friends and family so that we can reach as big an audience as possible.
Thank you.
Deck the halls: Christmas tree service now available!
It’s the most wonderful time of the year!
And we’re here to help your guests feel the magic of the season. Starting next week, our team will begin putting up Christmas trees in properties for the holidays!
If your guests are expecting a tree, let us know right away to ensure we can make their stay extra special.
Here’s how it works:
- Cost: A small fee will apply, which goes directly to our hardworking housekeeping team for their time and effort.
- Booking: Email admin@whiterosevillas.com to reserve this service.
- Deadline: Slots are filling up fast, and bookings will close on November 30th.
- Don’t wait—secure your tree today!
Let’s bring festive cheer to your home and delight your guests this Holiday Season.
- Our Advent Challenge winners!
- What are the prize draw prizes?
- Thank you for entering into the Holiday spirit!
- Two days to go!
- New: Your Account Manager
We all know the importance of guest reviews in increasing the occupancy of our homes.
With this in mind, we’d like to encourage all owners to share ALL of your guest reviews with us. Good and bad!
Fostering a Culture of Improvement and Recognition
Guest reviews in shape the reputation and success of our vacation rentals.
Reviews provide valuable feedback that helps us enhance the guest experience and maintain high standards of service. However, to truly leverage the power of reviews for continuous improvement, we need the support of our property owners.
Why Sharing All Guest Reviews Matters
Comprehensive Feedback for Improvement:
By receiving all guest reviews, our team gains insights into areas where we excel and areas that require attention. Positive reviews highlight what guests love about the property and our service, while constructive criticism in less-than-perfect reviews helps us identify areas for improvement.
Training and Development Opportunities:
Sharing all reviews allows us to use them as teaching tools for training our team members. Whether it’s recognizing exemplary service or addressing areas of concern, every review contributes to the ongoing development of our staff.
Recognition and Motivation:
Our team works hard to deliver exceptional service, and positive reviews serve as a testament to their efforts. Recognizing and rewarding outstanding performance boosts morale and motivates team members to continue delivering top-notch service.
Incentivizing 5-Star Service:
Many vacation rental platforms prioritize properties with high ratings, making positive reviews crucial for maintaining visibility and attracting future guests. By sharing all reviews, owners contribute to our efforts to secure 5-star ratings and enhance the property’s reputation.
The Role of YourWelcome Digital Welcome Book
In addition to guest reviews, our YourWelcome digital welcome book includes a feature that allows guests to rank the home upon check-in. If a guest provides anything less than a 5-star rating, we take immediate action to address any concerns. Our goal is to ensure that every guest has a 5-star experience, and we proactively reach out to guests to resolve any issues.
How Owners Can Help
Share All Reviews:
We encourage owners to forward all guest reviews, both positive and critical, to our property management team. This ensures that we have a comprehensive understanding of the guest experience and can take appropriate action to address any issues.
Timely Submission:
Promptly forwarding guest reviews allows us to respond promptly to feedback, whether it requires immediate action or serves as a source of motivation for our team. Owners are encouraged to share reviews as soon as they are received.
Support and Collaboration:
By working together to collect and analyse guest feedback, owners and property managers can create a collaborative environment focused on continuous improvement and delivering exceptional guest experiences.
Assisting Our Team:
Your reviews help our dedicated cleaning and inspection teams understand guest expectations and improve the quality of their work.
We also encourage you to share positive reviews with your cleaners. While it’s common to address negative feedback, acknowledging their hard work and dedication when things go well is equally important.
Team Meetings and Training:
Our Housekeeping Manager, Jessica, works tirelessly to train and lead our cleaning teams. Your reviews provide essential insights that enable us to continually improve, especially in these demanding times.
Your feedback is instrumental in our monthly team meetings, where we recognize outstanding cleaners and develop training materials to continuously enhance our services. This is particularly important in the current challenging market.
Bonus Rewards:
In a gesture of our gratitude, White Rose Villas has instituted a bonus program. Housekeepers who are recipients of 5-star reviews will have the opportunity to receive special bonuses. We deeply respect the demanding nature of their work and believe in recognizing and rewarding our dedicated team.
Where to Send Reviews
Please forward guest reviews to admin@whiterosevillas.com. Your prompt sharing of these reviews will contribute to our collective effort to maintain and elevate our standards.
We acknowledge that not all owners may directly manage bookings, but we genuinely appreciate your feedback following your visits. Your input is invaluable in our quest to consistently meet and surpass expectations. Rest assured, we will continue to share guest reviews we receive with property owners.
Conclusion
At White Rose Villas, we believe that transparent communication and collaboration between owners and property managers are essential for achieving mutual success. By sharing all guest reviews, owners play a vital role in supporting our efforts to deliver outstanding service and maintain the property’s reputation. Together, we can create memorable experiences for guests and drive positive outcomes for our vacation rental business.
Thank you for your cooperation and ongoing partnership. We look forward to receiving your valuable guest reviews and working together to maintain our reputation for excellence.
Need more information?
Please get in touch. We’re always happy to help and answer your questions.
Find out more about how White Rose Villas is using YourWelcome, a digital welcome book service, to offer a five-star service to guests.
Most of you are already using YourWelcome.
If you aren’t, let me explain: YourWelcome is the leading digital guidebook platform offering a premium solution across entire guest journeys.
Getting important feedback at check-in
One of the most useful features from a property management point of view is the feature that allows guests to rank the home upon check-in.
If a guest provides anything less than a 5-star rating, we take immediate action to address any concerns. The digital notification we receive enables us to ensure that our guests are happy on arrival.
If the review highlights any issues, we can act fact to take remedial action.
Early reviews ensure fast action
Our goal is to ensure that every guest has a 5-star experience, and we proactively reach out to guests to resolve any issues.
Our fast response doesn’t only benefit the guest. It also helps you because it protects the ratings and reviews the guest is likely to give your home at checkout. If a customer complaint is handled well, it will earn you trust and a better overall review.
Guest management made easy
YourWelcome offers a number of brilliant features for you and your guests:
- Digital Guidebook
- Contactless check-in, guest surveys & video property guides
- Fully customisable guest check in
- Reduce guest queries with video or text property guides
- Chat directly to guests via the tablet
It also helps you collect guest reviews and will be an important part of our ratings and reviews analysis moving forward.
Why choose YourWelcome?
YourWelcome is more than a digital guide. It’s your secret weapon for creating unforgettable guest experiences while boosting your property’s revenue potential.
Here’s how:
- Seamless Guest Engagement: Provide guests with instant access to everything they need, from property details to local hotspots. Say goodbye to unnecessary enquiries with all-encompassing information at their fingertips.
- Tailored Recommendations: Make each stay unique by offering personalised recommendations based on local insights.
- Revolutionise Revenue: This is the exciting part: YourWelcome opens the door to additional revenue streams! Guests can effortlessly add extra services, covering the costs and even surpassing them. YourWelcome makes it easy for your guests to opt for a late check-out – enhancing their experience and contributing to your bottom line.
Why we’re introducing YourWelcome
Since the onset of COVID-19, guests have moved to preferring digital formats. This is great for homeowners because it saves you the cost and hassle of printing, updating and replacing physcial welcome books.
YourWelcome Digital Handbooks are insured and will be replaced free of charge in case of any mishap. This not only ensures cost-effectiveness but also provides peace of mind.
To bring YourWelcome to your vacation rental, we’re offering an exclusive annual subscription for $195 (normally $250). This investment covers ongoing support, updates, and the potential for remarkable increases in guest satisfaction and revenue.
During our trial period, we witnessed first hand how costs associated with the YourWelcome subscription were not just covered but exceeded by guests adding extra services.
The improved ease of management for you, the better experience for your guests, and the boost to revenue to your home all add up to a great solution which will positively impact on your property’s profitability.
Contact our team for more information
If you aren’t already using and benefiting from YourWelcome and you would like to give it a try, please get in touch and our team will be happy to assist.