Find out more about how White Rose Villas is using YourWelcome, a digital welcome book service, to offer a five-star service to guests.

Most of you are already using YourWelcome.

If you aren’t, let me explain: YourWelcome is the leading digital guidebook platform offering a premium solution across entire guest journeys.

Getting important feedback at check-in

One of the most useful features from a property management point of view is the feature that allows guests to rank the home upon check-in.

If a guest provides anything less than a 5-star rating, we take immediate action to address any concerns. The digital notification we receive enables us to ensure that our guests are happy on arrival.

If the review highlights any issues, we can act fact to take remedial action.

Early reviews ensure fast action

Our goal is to ensure that every guest has a 5-star experience, and we proactively reach out to guests to resolve any issues.

Our fast response doesn’t only benefit the guest. It also helps you because it protects the ratings and reviews the guest is likely to give your home at checkout. If a customer complaint is handled well, it will earn you trust and a better overall review.

Guest management made easy

YourWelcome offers a number of brilliant features for you and your guests:

  • Digital Guidebook
  • Contactless check-in, guest surveys & video property guides
  • Fully customisable guest check in
  • Reduce guest queries with video or text property guides
  • Chat directly to  guests via the tablet

It also helps you collect guest reviews and will be an important part of our ratings and reviews analysis moving forward.

Why choose YourWelcome? 

YourWelcome is more than a digital guide. It’s your secret weapon for creating unforgettable guest experiences while boosting your property’s revenue potential.

Here’s how:

  1. Seamless Guest Engagement: Provide guests with instant access to everything they need, from property details to local hotspots. Say goodbye to unnecessary enquiries with all-encompassing information at their fingertips.
  • Tailored Recommendations: Make each stay unique by offering personalised recommendations based on local insights.
  • Revolutionise Revenue: This is the exciting part: YourWelcome opens the door to additional revenue streams! Guests can effortlessly add extra services, covering the costs and even surpassing them. YourWelcome makes it easy for your guests to opt for a late check-out – enhancing their experience and contributing to your bottom line.

Why we’re introducing YourWelcome

Since the onset of COVID-19, guests have moved to preferring digital formats. This is great for homeowners because it saves you the cost and hassle of printing, updating and replacing physcial welcome books.

YourWelcome Digital Handbooks are insured and will be replaced free of charge in case of any mishap. This not only ensures cost-effectiveness but also provides peace of mind.

To bring YourWelcome to your vacation rental, we’re offering an exclusive annual subscription for $195 (normally $250). This investment covers ongoing support, updates, and the potential for remarkable increases in guest satisfaction and revenue. 

During our trial period, we witnessed first hand how costs associated with the YourWelcome subscription were not just covered but exceeded by guests adding extra services.

The improved ease of management for you, the better experience for your guests, and the boost to revenue to your home all add up to a great solution which will positively impact on your property’s profitability.

Contact our team for more information

If you aren’t already using and benefiting from YourWelcome and you would like to give it a try, please get in touch and our team will be happy to assist.

Return to our contact page.