Understanding your owner statements in Streamline PMS

We’re excited to have transitioned from Ciirus PMS to Streamline PMS. We believe this powerful platform will enhance your experience as a White Rose Villas owner.

One of the biggest changes you’ll notice is how owner statements are structured. We understand that adjusting to a new system takes time, so this blog is intended as a guide that will help you to navigate the key differences and new features.

Key differences between Streamline & Ciirus statements

1. Enhanced statement layout and organization

A major improvement in Streamline is how statements are structured.

• Ciirus Statements were very basic, similar to a bank statement, listing transactions without a clear breakdown of income, expenses, or financial details. There was no summary, making it difficult to get a quick financial overview.
• Streamline Statements provide a detailed, itemized breakdown of all income, expenses, and deductions, offering much greater transparency and clarity.

2. Monthly statement generation

Both Ciirus and Streamline generate statements on a monthly basis rather than in real time. Your finalized statement will be available by the 15th of each month, reflecting all income, expenses, and payouts.

• Ciirus: Monthly statements with a simple transaction list.
• Streamline: Monthly statements with structured sections, making it easier to track financials.

3. Cleaning charges have changed

With the move to Streamline, you will no longer see cleaning charges for WRV guest bookings on your statement. You’ll see only cleaning charges for:

• Owner stays
• Owner guest stays
  will now appear as an expense.

This means greater clarity in tracking your own charges versus those covered by White Rose Villas for guest bookings.

Let’s take a look at the different sections of the Streamline statements so you know what to expect.

Understanding the Streamline statement sections

1. Account summary

This section provides an overview of your income and expenses, giving you a high-level breakdown of your monthly financials.

•  “Balance Due” – This is the amount being paid to the owner.
•  “Total Balance Owed” – This is the amount the owner owes to White Rose Villas.

• Scroll down to the bottom of “Your Account Summary” on your statement.
• The “Balance Due” reflects your owner payout.
• The “Total Balance Owed” indicates any charges or fees due to White Rose Villas

2. Reservations

This section offers more transparency into who stayed at your property. Unlike Ciirus, which only showed amounts, this section in Streamline includes:

• The number of nights booked
• Guest reservation details
• The commission charged, ensuring full transparency

3. Owner payments / Additional owner income

This section lists any payments made by the owner and additional income from extras such as:

• Pool heat charges
• Other additional services requested by guests
• Payments you’ve made toward expenses

Descriptions in this section provide clarity on each transaction.

4. Owner charges and expenses

This section breaks down all property-related expenses, such as:

• Maintenance or call-out fees

• Monthly service fees
• Utility payments (utility statements can be viewed in attachments)
• Housekeeping or repairs
• Cleaning fees (only for owner stays and owner guest stays)

Each charge is clearly itemized, making it easy to track property costs.  Figures in brackets are charges to the owner.

5. Payments to owner

This section shows any payments sent to you, providing clarity on:

• How much was disbursed
• When the payment was made
• The total amount you received

6. Owner held

This section reflects funds that are being held on your account for future disbursement. These transactions have not yet been charged but will be processed at a later date.

7. Monthly fee: software and support service fee

Where to find your statements in Streamline

You can access your statements in both the Streamline app and the desktop portal:

1. Log into your Owner Portal.
2. Navigate to Dashboard > Reports > Month-End Statements.
3. Select the month you want to review.
4. Download or print for your records if needed.

In addition to being available in the portal, statements have also been emailed as an attachment. If you haven’t received yours, please check your junk/spam folder or log in to the Owner Portal to access it.

Key takeaways

✅ More detailed, transparent statements than Ciirus
✅ Monthly statements are emailed and available in the Owner Portal
✅ Clear breakdown of reservations, expenses, and payments
✅ Easier tracking of owner income, additional fees, and disbursements
✅ Funds held for later disbursement are clearly labeled in “Owner Held”

Frequently asked questions

1. When are statements available?

Statements are generated monthly and are available in the Owner Portal by the 15th of the following month. They are also emailed to you as an attachment.

2. Why don’t I see a payment under “Payments to Owner”?

If you don’t see a payment listed in this section, it could mean:

• The payment is still being processed.
• There were no payouts for that month.
• Funds have been placed under “Owner Held” for later disbursement.

3. What is “Owner Held” and when will I receive these funds?

“Owner Held” represents funds that are being held on your account and will be disbursed at a later date. If you have questions about specific amounts in this section, please reach out to our team.

4. Can I get a real-time statement during the month?

No, statements are only available once the month is closed and processed. However, you can still review upcoming bookings and expected income in the Owner Portal.

5. What if I notice an error or discrepancy in my statement?

If you spot something that doesn’t seem right, please reach out to us as soon as possible, and we’ll review it for you.  The best contact is Amanda@whiterosevillas.com
Owners have 5 days to review the monthly statement.

Need help? We’re here for you!

We know that switching systems can take some getting used to, and we’re here to support you.

If you have any questions about your statement or need assistance navigating the Owner Portal, please don’t hesitate to reach out!

Contact: Amanda@whiterosevillas.com or admin@whiterosevillas.com

Thank you for your patience and support as we transition to Streamline PMS. We’re confident this system will provide a more transparent and efficient experience for you as an owner.

Stay tuned for more updates and helpful guides!