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The White Rose Villas team works so well together because of our exceptional people. Here, we share how we celebrated Sue’s birthday in Celebration.

A special day for a special team member

The White Rose Villas team is bursting with incredible people who help to make our guests’ and homeowners’ experiences wonderful.

Sue is one such member of our close-knit team. She’s been with us for an impressive five years and last month we treated her to a birthday brunch to celebrate her special day.

Sue’s journey with White Rose Villas

Sue started her journey with White Rose Villas as an inspector, diligently ensuring that every property met our high standards. Her exceptional attention to detail and dedication to her work quickly made her an invaluable part of our team.

Over the years, Sue transitioned into the office, where she now assists with the day-to-day running and manages reservations. Her versatility, commitment, and cheerful disposition have made her a beloved member of our team.

A birthday celebration at Celebration Hotel

To celebrate Sue’s birthday, we decided to make the day truly special with a gathering at the beautiful Celebration Hotel in Celebration, Florida. The hotel’s charming atmosphere and welcoming staff set the perfect backdrop for our festivities.

With its charming location, tempting food and great service, the Celebration Hotel is a great place for a celebration when you are visiting the Disney World area.

A delicious Celebration breakfast

We kicked off Sue’s birthday celebration with a delightful breakfast at the hotel’s restaurant.

The breakfast menu at Celebration Hotel is nothing short of spectacular, offering a variety of delicious options.

Here are some of our team’s favourites:

Sue had a lovely time and we highly recommend this breakfast spot to our owners and guests. Whether you’re looking for a treat to start your day or a special occasion breakfast, Celebration Hotel offers a menu that won’t disappoint.

A stroll around Celebration

After a delicious breakfast, we recommend taking a leisurely stroll around Celebration and its picturesque lake.

The serene environment and beautiful scenery around downtown provided the perfect setting for reflection and relaxation. It was a wonderful way to spend time together and appreciate the lovely community of which we’re a part.

Why we love Celebration

Celebration is more than just a beautiful town; it’s a place that embodies community spirit and charm. With its quaint streets, scenic views, and friendly locals, it’s no wonder that our team love spending time here.

The combination of great food, beautiful surroundings and good company made Sue’s birthday celebration truly memorable.

Looking ahead

Celebrating Sue’s birthday was a wonderful reminder of the importance of taking time to appreciate and honour the people who make our team so special.

Whether you’re an owner, a guest, or a team member, it’s important to make time for these moments when we celebrate the special people in our lives.

As we look forward to many more years with Sue on our team, we also want to take this opportunity to thank her for her hard work, dedication and the positive energy she brings to White Rose Villas. We’re grateful for her contributions and excited to see what the future holds.

Your own Celebration

Stay tuned for more updates and stories from White Rose Villas.

Maybe the next time you’re in Celebration, you can also check out the delicious breakfast at Celebration Hotel. It’s a team favourite and comes highly recommended!

Happy Birthday, Sue! Here’s to many more years of success and joy with White Rose Villas.

Want to get in touch? Email us at: admin@whiterosevillas.com

 As many of you are no doubt aware, earlier this spring, the Florida legislature passed SB 280 which will affect vacation homeowners throughout Florida.

We wrote a blog about this in March, when we asked you to take action to register your dislike of the bill.

What is SB 280?

The legislation is due to come into effect on July 1, 2024.

The legislation could:

You can find more information here: https://www.flsenate.gov/Session/Bill/2024/280

Airbnb is asking you to take action!

We’ve received an email today from Airbnb asking us to register our discontent about the legislation and its likely effects going forward.

As homeowners, this legislation will affect you. 

That’s why we’re sharing the information we received from Airbnb with you, our homeowners. We invite you to also register your thoughts about the legislation.

What is Airbnb asking homeowners to do?

Airbnb is asking you to make your voice heard. It says: it’s vital that Governor DeSantis hears from you today.

Let the Governor know:

You can use the following link to send an email to the Governor via the Airbnb website: https://actnow.airbnbcitizen.com/vpDiPIi

Airbnb has created this process to make it as simple as possible for you, as a homeowner, to register your unhappiness about the legislation with Governor DeSantis.

After filling in your information, the next page will have a question with space to write three or more sentences and then it will insert your message into a longer email which you can edit on the following page.

Airbnb says: thank you again for taking action as part of the vibrant host community across the Sunshine state.

Questions?

Please feel free to reach out to our team if you have questions about this issue. We are always on hand to answer any questions or concerns you may have.

Email us: admin@whiterosevillas.com

As vacation rental home owners, we all know first-hand that the travel landscape has undergone significant changes since the onset of the COVID-19 pandemic. Guests now prioritise flexibility and reassurance when making travel plans.

This shift in consumer behaviour has led to an increased demand for vacation rentals with relaxed cancellation policies.

The three types of cancellation policy

Three types of cancellation policy are commonly used. These are:

Offers guests a full refund if the reservation is cancelled at least 14 days before check-in.

Provides a full refund if the reservation is cancelled at least 30 days before check-in.

Allows for a refund if the reservation is cancelled at least 60 days before check-in

To maintain competitiveness and enhance guest satisfaction, we strongly recommend selecting the “Relaxed” cancellation policy for your property. This policy offers guests the flexibility they desire while providing you with a competitive edge in the market.

Let’s consider why it’s a good idea to offer a relaxed cancellation policy for your vacation home bookings.

Meeting changing guest expectations

In recent years, there has been a noticeable shift in guest preferences towards flexibility when it comes to booking accommodations. With uncertainties such as travel restrictions, unforeseen emergencies, and changing personal circumstances, guests are increasingly seeking out properties with lenient cancellation policies. By offering a flexible cancellation policy, owners can cater to these changing expectations and attract more bookings from discerning guests.

Standing out in a crowded market

The vacation rental market is becoming increasingly saturated, with countless properties vying for the attention of potential guests. In such a competitive landscape, it’s essential for owners to differentiate their property from the rest. A flexible cancellation policy can be a powerful selling point that sets a property apart from competitors. Guests are more likely to choose a property that offers them peace of mind and flexibility in case their plans change, giving properties with flexible cancellation policies a distinct advantage.

Building trust and loyalty

A flexible cancellation policy not only attracts guests but also helps build trust and loyalty. Guests appreciate the transparency and reassurance that comes with knowing they can cancel or modify their reservation without penalty if needed. By prioritising guest satisfaction and demonstrating flexibility, owners can foster positive relationships with guests, leading to repeat bookings and positive reviews.

Ensure a consistent cancellation policy across platforms

We recommend that you offer a relaxed cancellation policy across all the platforms on which you market your vacation rental home.

This includes:

This way, you simplify policy enforcement, booking administration and the guest experience.

Why a flexible cancellation policy is important for vacation rental owners

Offering a flexible cancellation policy is essential for vacation rental owners looking to stay ahead of the competition.

You can:

Embracing flexibility is not just a competitive advantage—it’s a key ingredient for success in today’s dynamic marketplace.

What should owners do next?

To facilitate the process of selecting a cancellation policy, we will be emailing all owners a document to complete. This document will allow owners to choose their preferred cancellation policy from the options provided: relaxed, moderate, or strict. We believe that empowering owners to select their own cancellation policy ensures that it aligns with their preferences and business goals.

Questions? Get in touch

If you have any questions or require further assistance, please do not hesitate to contact us.

US: 407-605-5865

UK: 0333 332 1411

Our new coffee stations have proved a big hit with guests. We’ve added them to many of our homes over the last six months and have been monitoring the results. This is what we’ve discovered.

The coffee stations have been used in all properties by almost all of our guests. Some use more than others, of course, but overall the feedback has been very positive.

What is a coffee station?

The coffee stations include everything a guest might need to make their morning beverage.

This includes:

Why have we added the new coffee stations?

We’re always looking for ways in which we can enhance the guest experience.

We’d much rather that our homeowners can compete on experience and quality stay than to compete on price. We don’t think it’s in anyone’s interest to get into a race to the bottom. Not ours, not our homeowners and not the guests’.

No other property managers in the area offer this service right now. Stocked coffee stations are therefore a great way to set our properties apart.

How they are going to make a cup of coffee in the morning is a surprisingly important factor in guest choice. Our top three enquiries are: pool; distance from Disney, type of coffee maker!

As an aside: It’s worth noting that guests prefer a Keurig coffee maker, so if you don’t have one of these in your property already, please get in touch with our team. We can purchase and install a Keurig machine in the home on your behalf if you wish.

What do guests love about the coffee stations?

Guest feedback tells us that they love the coffee station concept. It is particularly appreciated when a welcome basket isn’t included with the booking.

The convenience of being able to make a coffee or herbal tea on arrival is really welcomed, especially after a long journey.

Guests also love the disposable coffee cups. This surprised us at first, since all the homes have fully equipped kitchens. However, it seems that many guests like to make a coffee and take it to the park in a disposable cup. This way, they don’t have to carry an empty refillable coffee cup around the park all day.

Overall, we’ve had a great response from guests. Now, we’d like to hear your thoughts!

What do you think about the new coffee stations?

We’d love to hear from owners who have had a coffee station installed in your home to hear your thoughts about how successful the new coffee stations have been.

Have guests responded to you about them? Has the feedback been positive or negative?

Would you like to see the coffee stations continue? Do you think they add useful value to the guest experience?

How would you like to see this amenity develop in the future?

Share your thoughts

Please get in touch with our team to let us know your thoughts.

Email us: admin@whiterosevillas.com

Call in the UK: 0333 332 1411

Exceptional guest stays are created through unique and exciting experiences layered on top of getting all the essentials right.

One of the additional services many guests request is for outside catering services. We’re really delighted to recommend Spice House Catering for this type of guest request.

We are delighted to recommend Spice House

Why do we recommend Spice House? Because of the quality of the food and the exceptional service, of course.

We can testify to the great-tasting food and exceptional service because our team recently enjoyed Spice House Catering’s services for themselves. We hosted a staff event at one of the properties we manage. And, because we’re big believers in practicing what we preach, it was a no brainer to use Spice House to cater for the event.

About Spice House Catering

Born in Montego Bay Jamaica, Spice House chef Dameon grew up in a culture where foods are grown naturally and harvested nearby. Organic has always been a way of life, not a grocery store label. With an extensive background working in some of the finest luxury hotels and cruise ships for over 20 years, chef Dameon has developed a diverse culinary background.

He strives to bring that same level of attention to detail, culinary creativity and high-class service to every catering client. If our team’s reviews are anything to go by, he certainly succeeds!

Spice House cuisine

Spice House specialities include: Jamaican jerk chicken; escovitch snapper filet; rice and peas and pineapple upside-down cake.

The menu is diverse, with plenty of cuisines and influences evident in the catering menu. Choose from Italian favourites such as caprese salad and chocolate cannoli. Or opt for a Southern Menu featuring hickory smoke BBQ chicken, honey BBQ pork ribs, grilled salmon with a dill beurre blanc, sauteed collard greens and a red velvet cake for dessert.

There are traditional Mexican options from which to choose as well as all American favourites like cobb salad and key lime pie. Or you can opt to build your own buffet. This way, you can pick all your favourites from the wide range of delicious options.

We opted to build our own buffet and the team loved the results.

You can review the menu in full here: https://spicehousecatering.com/wp-content/uploads/2022/12/Spice-House-Catering-Menu.pdf

Would you like to book Spice House to cater for you or your guests?

If you or any of your guests would like to book catering or private chef services, please get in touch with our team.

We are always happy to help put itineraries and extra services packages together for you and your guests to make sure you get the most from your stay.

Call our team on: 407 605 5865.

How does White Rose Villas use real-time booking insights to help our home owners to maximise returns from their vacation rental properties? Discover more here.

The White Rose Villas team is constantly reviewing how we work and how we can help you to maximise the return from your vacation rental property.

We’ve recently introduced a new Booking Insights tool which is helping us to optimise the rates and promotion of your properties.

What is Booking Insights?

Booking Insights is an online tool which provides real-time information about the performance and optimal booking rates for the homes we manage.

It gives information such as:

Example of a Booking Insights notification showing price comparison information about one of our homes

This information can be used in a variety of ways to optimise the performance of each home.

How are we using Booking Insights?

We use the information in the booking insights during our weekly dynamic pricing reviews.

This way, we can make sure that you are attaining market-optimised prices – maximising value during busy periods and maximising competitiveness during quieter periods to boost occupancy rates.

We will always action the dynamic pricing reviews within the parameters you have already agreed with us.

This way, we optimise returns and occupancy within the remit and conditions you have set.

How does Booking Insights benefit guests?

Using booking insights in this way helps us to ensure that it is always cheaper for guests when they book direct with us.

Using the comparison tool with Aibnb and VRBO, we can ensure that our prices are always cheaper.

This benefits the guests because they aren’t hit with unexpected or unwanted extra fees or charges that they often experience when booking with the third-party sites.

It also ensures a better guest experience because they come direct to us with problems and queries. This means that we can take action or provide answers sooner.

How does Booking Insights benefit homeowners?

Booking Insights helps our homeowners to maximise the returns from your vacation rental properties.

As we’ve already discussed, by keeping a close eye on prices, we can also boost direct bookings.

As well as preventing unwanted extra fees eating into your margins, this helps you as owners because when guests book direct we can establish a closer relationship with the guests.

And these relationships aren’t governed by the restrictive terms laid down by the listing sites. There’s more flexibility. You and your guests can reach agreements that suit you both better.

Got feedback?

If you have any comments or queries about booking insights, please reach out to our team.

Contact Us

White Rose Villas has introduced a new, better way for you to get in touch with our team. Discover the details here.

Calling all homeowners! We’ve installed a new phone system to make it easier for your calls to reach the right person.

How to choose the right contact option

When you call our main number (UK or USA) or admin phone number, you’ll be routed to a menu system.

We’ve purposefully kept the menu system simple, so it is easy to choose the right option to suit your enquiry.

Press:

1 = Reservations

Choose this to make a new booking.

2 = 24/7 customer services

This option is for guests while they are staying with us. They will be directed to the On Resort Breezeway Assist team in the first instance, giving responsive 24/7 coverage.

3 = Property management

As an owner, this is the option you should choose. You’ll be directed to the on-duty property management contact.

4 = Agent bookings

This is a dedicated option for travel agents and independent agents to assist with booking enquiries.

Please call the main number

We know that some homeowners already have the personal phone numbers or WhatsApp contact details for individual members of our staff.

Moving forward, we kindly ask that you refrain from using these personal contact details.

That’s because when you call the main number, your call is properly logged and answered.

If you call individual team members, the call won’t be logged and you might not receive a call back. To get the fastest possible response to your query it is, therefore, better to call the main number.

Please respect our staff

The other important reason to call the main office number rather than personal staff contact numbers is out of respect for our team. We’ve have some occasions recently when staff have received calls and even dealt with enquiries on their days off.

We really don’t want to put our team in this position. We want to honour their time off.

Please help us to do this by always calling the main office number (either UK or USA).

US: 407-605-5865

UK: 0333 332 1411

Which number to give your guests

Please give your guests the USA office number.

That’s: 407 605 5865

If your guests need assistance while on vacation, it’s best to call this number and choose option 2.

Got feedback about how it works?

We’re always keen to hear your feedback when we implement changes.

Please do share your thoughts with us about how the new system is working.

Contact Us

Universal is set to open a new park in Orlando in 2025. Interest in Epic Universe should boost tourism and benefit vacation-home owners.

Universal is delivering its most Epic park yet in 2025. And it has kicked off 2024 by releasing exciting new glimpses of what we can expect from the forthcoming Universal Epic Universe.

What can homeowners expect from Epic Universe?

A new park opening is great news for vacation homeowners in Florida, especially an epic park of this scale and ambition.

Universal is set to open its doors to Epic Universe in 2025. Owners should expect to see an uptick in bookings during 2025 and beyond. The excitement generated about Epic Universe is already reaching epic proportions – so we are confident that, even allowing for the extra hotel rooms Universal is building in the park, we’re going to see a surge in bookings from guests visiting Epic in 2025.

What can park visitors expect from Epic Universe?

Epic Universe is Universal’s most ambitious park yet. It nearly doubles the size of the Universal resort in Florida with five Epic worlds and more than 50 fabulous attractions.

Visitors can look forward to five different amazing and immersive worlds. They include:

With incredible rides and some of the most immersive experiences Universal Orlando has created, we cannot wait for the doors to open to Epic Universe.

What details has Universal released about Epic Universe?

Universal is building excitement by feeding information out slowly to its excited guests and fans. The trailer on the Universal website is a great introduction to what we can expect.

Universal says that when creating Epic Universe, it asked its audiences what they wanted. Guests told them that they want to see more of what Universal already does well.

It’s not a surprise, then, that one of Epic Universe’s new worlds is a new horror-themed world. Dark Universe will bring together characters from Universal’s classic horror films. It builds on the success of one of Universal’s most eagerly awaited annual events, its Halloween Horror Nights.

The new Wizarding World of Harry Potter world is themed on the Ministry of Magic and will bring together elements and characters from both the original Harry Potter stories and the Fantastic Beasts franchise.

We can’t wait to see more of the new world based on the How to Train Your Dragon films. Together with the Nintendo world, it is going to be a big draw for kids of all ages. 

Looking forward to an Epic 2025

This news is great for the local economy in Florida and especially for vacation homeowners. The increased capacity at the parks and the interest this exciting new launch will generate will help to boost bookings through 2025 and 2026.

We cannot wait to find out more about what we can expect from the park. If you are eagerly awaiting news, you can sign up for updates direct from Universal here: https://www.universalorlando.com/web/en/gb/things-to-do/whats-new

We are certain it is going to be an Epic adventure!

Ready to book for 2025?

Browse our homes here.

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Our housekeeping team go above and beyond to ensure a pristine finish for our guests and vacation-home owners.

Every homeowner knows that the quality of housekeeping in a property can make or break a vacation. Our housekeepers do amazing work, day in and day out, to make sure our guests have a wonderful stay.

Recognising our team’s hard work

In February, at our monthly team meeting, we took time out to recognise the hard work of all our housekeeping team.

Our housekeepers truly go the extra mile to make sure all of your homes look their best and to ensure your guests are impressed with the cleanliness of the vacation rental home at which they stay.

Two members of our housekeeping team won special mention and we’d like to also recognise their hard work here.

Lena and Jessica accepting their reward

Lena and Jessica always go the extra mile for our guests and homeowners. They prioritise guests needs and ensure a pristine finish to the homes they look after. We really appreciate all their hard work.

Praise from our Housekeeping Manager

Jessica K, our housekeeping manager, praised Lena and Jessica’s work.

She commented: “Lena and Jessica are team players. They frequently go above and beyond for the team. They are always up for a challenge and help others along the way.”

“Their work is always excellent and they continue to strive to do better.”

Our owners’ homes look great

It’s thanks to the continued hard work of our housekeeping team that we frequently receive wonderful reviews for the quality of our housekeeping.

We get high scores for homes that are:

We’d like to thanks Lena and Jessica and the whole of our housekeeping team for their dedication, enthusiastic hard work and the great results they achieve for our guests and homeowners.

View our homes

You can see the results for yourself by browsing our homes.

Find out more about how White Rose Villas is using YourWelcome, a digital welcome book service, to offer a five-star service to guests.

Most of you are already using YourWelcome.

If you aren’t, let me explain: YourWelcome is the leading digital guidebook platform offering a premium solution across entire guest journeys.

Getting important feedback at check-in

One of the most useful features from a property management point of view is the feature that allows guests to rank the home upon check-in.

If a guest provides anything less than a 5-star rating, we take immediate action to address any concerns. The digital notification we receive enables us to ensure that our guests are happy on arrival.

If the review highlights any issues, we can act fact to take remedial action.

Early reviews ensure fast action

Our goal is to ensure that every guest has a 5-star experience, and we proactively reach out to guests to resolve any issues.

Our fast response doesn’t only benefit the guest. It also helps you because it protects the ratings and reviews the guest is likely to give your home at checkout. If a customer complaint is handled well, it will earn you trust and a better overall review.

Guest management made easy

YourWelcome offers a number of brilliant features for you and your guests:

It also helps you collect guest reviews and will be an important part of our ratings and reviews analysis moving forward.

Why choose YourWelcome? 

YourWelcome is more than a digital guide. It’s your secret weapon for creating unforgettable guest experiences while boosting your property’s revenue potential.

Here’s how:

  1. Seamless Guest Engagement: Provide guests with instant access to everything they need, from property details to local hotspots. Say goodbye to unnecessary enquiries with all-encompassing information at their fingertips.

Why we’re introducing YourWelcome

Since the onset of COVID-19, guests have moved to preferring digital formats. This is great for homeowners because it saves you the cost and hassle of printing, updating and replacing physcial welcome books.

YourWelcome Digital Handbooks are insured and will be replaced free of charge in case of any mishap. This not only ensures cost-effectiveness but also provides peace of mind.

To bring YourWelcome to your vacation rental, we’re offering an exclusive annual subscription for $195 (normally $250). This investment covers ongoing support, updates, and the potential for remarkable increases in guest satisfaction and revenue. 

During our trial period, we witnessed first hand how costs associated with the YourWelcome subscription were not just covered but exceeded by guests adding extra services.

The improved ease of management for you, the better experience for your guests, and the boost to revenue to your home all add up to a great solution which will positively impact on your property’s profitability.

Contact our team for more information

If you aren’t already using and benefiting from YourWelcome and you would like to give it a try, please get in touch and our team will be happy to assist.

Return to our contact page.

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