We’re excited to have transitioned from Ciirus PMS to Streamline PMS. We believe this powerful platform will enhance your experience as a White Rose Villas owner.

 

One of the biggest changes you’ll notice is how owner statements are structured. We understand that adjusting to a new system takes time, so this blog is intended as a guide that will help you to navigate the key differences and new features.

 

Key differences between Streamline & Ciirus statements

 

1. Enhanced statement layout and organization

A major improvement in Streamline is how statements are structured.

• Ciirus Statements were very basic, similar to a bank statement, listing transactions without a clear breakdown of income, expenses, or financial details. There was no summary, making it difficult to get a quick financial overview.
• Streamline Statements provide a detailed, itemized breakdown of all income, expenses, and deductions, offering much greater transparency and clarity.

 

2. Monthly statement generation

Both Ciirus and Streamline generate statements on a monthly basis rather than in real time. Your finalized statement will be available by the 15th of each month, reflecting all income, expenses, and payouts.

• Ciirus: Monthly statements with a simple transaction list.
• Streamline: Monthly statements with structured sections, making it easier to track financials.

 

3. Cleaning charges have changed

With the move to Streamline, you will no longer see cleaning charges for WRV guest bookings on your statement. You’ll see only cleaning charges for:

• Owner stays
• Owner guest stays
  will now appear as an expense.

This means greater clarity in tracking your own charges versus those covered by White Rose Villas for guest bookings.

 

Let’s take a look at the different sections of the Streamline statements so you know what to expect.

 

Understanding the Streamline statement sections

 

1. Account summary

This section provides an overview of your income and expenses, giving you a high-level breakdown of your monthly financials.

•  “Balance Due” – This is the amount being paid to the owner.
•  “Total Balance Owed” – This is the amount the owner owes to White Rose Villas.

• Scroll down to the bottom of “Your Account Summary” on your statement.
• The “Balance Due” reflects your owner payout.
• The “Total Balance Owed” indicates any charges or fees due to White Rose Villas

 

2. Reservations

This section offers more transparency into who stayed at your property. Unlike Ciirus, which only showed amounts, this section in Streamline includes:

• The number of nights booked
• Guest reservation details
• The commission charged, ensuring full transparency

 

3. Owner payments / Additional owner income

This section lists any payments made by the owner and additional income from extras such as:

• Pool heat charges
• Other additional services requested by guests
• Payments you’ve made toward expenses

Descriptions in this section provide clarity on each transaction.

 

4. Owner charges and expenses

This section breaks down all property-related expenses, such as:

• Maintenance or call-out fees

• Monthly service fees
• Utility payments (utility statements can be viewed in attachments)
• Housekeeping or repairs
• Cleaning fees (only for owner stays and owner guest stays)

Each charge is clearly itemized, making it easy to track property costs.  Figures in brackets are charges to the owner.

 

5. Payments to owner

This section shows any payments sent to you, providing clarity on:

• How much was disbursed
• When the payment was made
• The total amount you received

 

6. Owner held

This section reflects funds that are being held on your account for future disbursement. These transactions have not yet been charged but will be processed at a later date.

 

7. Monthly fee: software and support service fee

 

Where to find your statements in Streamline

You can access your statements in both the Streamline app and the desktop portal:

1. Log into your Owner Portal.
2. Navigate to Dashboard > Reports > Month-End Statements.
3. Select the month you want to review.
4. Download or print for your records if needed.

 

In addition to being available in the portal, statements have also been emailed as an attachment. If you haven’t received yours, please check your junk/spam folder or log in to the Owner Portal to access it.

 

Key takeaways

 

✅ More detailed, transparent statements than Ciirus
✅ Monthly statements are emailed and available in the Owner Portal
✅ Clear breakdown of reservations, expenses, and payments
✅ Easier tracking of owner income, additional fees, and disbursements
✅ Funds held for later disbursement are clearly labeled in “Owner Held”

 

 

Frequently asked questions

1. When are statements available?

Statements are generated monthly and are available in the Owner Portal by the 15th of the following month. They are also emailed to you as an attachment.

 

2. Why don’t I see a payment under “Payments to Owner”?

If you don’t see a payment listed in this section, it could mean:

• The payment is still being processed.
• There were no payouts for that month.
• Funds have been placed under “Owner Held” for later disbursement.

 

3. What is “Owner Held” and when will I receive these funds?

“Owner Held” represents funds that are being held on your account and will be disbursed at a later date. If you have questions about specific amounts in this section, please reach out to our team.

 

4. Can I get a real-time statement during the month?

No, statements are only available once the month is closed and processed. However, you can still review upcoming bookings and expected income in the Owner Portal.

 

5. What if I notice an error or discrepancy in my statement?

If you spot something that doesn’t seem right, please reach out to us as soon as possible, and we’ll review it for you.  The best contact is Amanda@whiterosevillas.com
Owners have 5 days to review the monthly statement.

 

Need help? We’re here for you!

We know that switching systems can take some getting used to, and we’re here to support you.

If you have any questions about your statement or need assistance navigating the Owner Portal, please don’t hesitate to reach out!

Contact: Amanda@whiterosevillas.com or admin@whiterosevillas.com

 

Thank you for your patience and support as we transition to Streamline PMS. We’re confident this system will provide a more transparent and efficient experience for you as an owner.

 

Stay tuned for more updates and helpful guides!

A good night’s sleep is fundamental to any great vacation – and your guests’ happiness. That’s why good-quality, freshly laundered linens that are in good condition are a staple for any vacation home.

 

Your responsibility as vacation homeowner

 

Each home requires at least two sets of linens for each bedroom, as well as towels, washcloths and pool towels (if appropriate). We’re soon going to be running an inventory on all of the homes we manage to let each of our homeowners know how suitably equipped your home is.

To help you ensure an excellent guest experience, we also offer a linen service which includes the supply of good-value, good-quality household linens, including some bundle discounts for those vacation homeowners looking to stock or resupply their home.

Of course, you are welcome to supply your own linens. If you sent replacement linens to us by post, we can restock your home for you.

 

Taking an inventory for you

 

Jessica, our Housekeeping Manager, will be reaching out to review your current linen stock and to discuss any updates or replacements that may be needed.

 

 

This proactive approach ensures your property is always equipped with quality linens that enhance guest satisfaction and reflect our high standards. Vacation homes should always have a complete set of linens for each bed and a spare set stored in the closet for convenience. This ensures your property is always prepared for guest turnover and emergencies.

We also understand that some owners prefer to provide their own linens. Jessica will check your supplies and report back if any additional items are needed to maintain quality and consistency.

 

Our homeowner linen supply service

We are pleased to share our updated linen service pricing with you. This service ensures that your property is equipped with high-quality linens, offering a seamless and professional experience for both you and your guests.

 

Individual linen pricing

 

King bedding

• Flat king sheet: $13.86 each
• Fitted king sheet: $13.85 each
• King pillow: $12.11 each
• King pillowcase: $2.77 each
• King pillow protector: $2.95 each
• Waterproof king mattress pad: $28.70 each
• King quilt comforter: $48.92 each

 

Queen bedding

• Flat queen sheet: $12.86 each
• Fitted queen sheet: $12.59 each
• Standard pillow: $9.45 each
• Standard pillowcase: $2.58 each
• Standard pillow protector: $2.89 each
• Waterproof queen mattress pad: $24.20 each
• Queen quilt comforter: $36.08 each

 

Single bedding

• Flat twin sheet: $10.71 each
• Fitted twin sheet: $10.30 each
• Standard pillow: $9.45 each
• Standard pillowcase: $2.58 each
• Standard pillow protector: $2.89 each
• Waterproof twin mattress pad: $22.86 each
• Twin quilt comforter: $39.43 each

 

Bathroom supplies

• Bath towel: $9.26 each
• Hand towel: $4.60 each
• Washcloth: $2.60 each
• Pool towel: $8.66 each
• Bathmat: $6.65 each

 

In addition, we offer custom packages to help you supply properties with specific needs. Please contact us to learn more.

 

Bundle options

 

Bundles without comforter

1. King set (without comforter): (5% discount applied) $31.59

• Includes: 1 flat king sheet, 1 fitted king sheet and 2 king pillowcases.

2. Queen set (without comforter): (5% discount applied) $29.08

• Includes: 1 flat queen sheet, 1 fitted queen sheet and 2 standard pillowcases.

3. Twin Set (without comforter): (5% discount applied) $24.86

• Includes: 1 flat twin sheet, 1 fitted twin sheet and 2 standard pillowcases.

4. Basic bathroom set: (5% discount applied) $37.59

• Includes: 2 bath towels, 2 hand towels, 2 washcloths and 1 bathmat.

5. Luxury bathroom set: (5% discount applied) $68.87

• Includes: 4 bath towels, 4 hand towels, 4 washcloths and 1 bathmat.

6. Pool towel set: (5% discount applied) $32.91

• Includes: 4 pool towels.

 

Bundles with comforter

7. King set (with comforter): (5% discount applied) $78.06

• Includes: 1 flat king sheet, 1 fitted king sheet, 2 king pillowcases and 1 king quilt comforter.

8. Queen set (with comforter): (5% discount applied) $63.36

• Includes: 1 flat queen sheet, 1 fitted queen sheet, 2 standard pillowcases and 1 queen quilt comforter.

9. Twin set (with comforter):  (5% discount applied) $62.32

• Includes: 1 flat twin sheet, 1 fitted twin sheet, 2 standard pillowcases, and 1 twin quilt comforter.

 

These bundles are designed to provide everything your property needs at competitive prices.

 

Get in touch

 

If you have any questions or concerns about the upcoming linen audit, or would like more information about our linen supply services, please don’t hesitate to reach out to us at propertycare@whiterosevillas.com.

We are now more than halfway through our Advent 12 Days of Christmas prize draw challenges and we would like to thank you all for your enthusiasm and participation.

Thank you for your support

The team is absolutely delighted by the results so far. We’ve seen great comments, brilliant answers to our challenges and some wonderful photos. Thank you to everyone who has shared and joined in.

For those of you who haven’t posted yet – there’s still time. We’re running challenges every two days right up to the 22^nd December.

And you can keep answering and commenting and sharing photos to all of the challenges until the 23^rd December.

Engagement leads to bookings

The great news is that during the period which we’ve run the promotion so far, we’ve increased the followers of the White Rose Villas Facebook page from just over 300 to over 400. That’s an increase of more than 25 percent!

This is an amazing achievement and testament to all your wonderful comments and contributions. So thank you.

We know that the more engagement we have, the more we can drive traffic to our site and, ultimately, the more bookings we will receive for your homes. Your engagement will benefit us all over the long term.

A wonderful response

This is the first time that White Rose Villas has run a holiday promotion. It has been an ambition of ours to run a promotion like this for some time. We have been blown away by the response.

We are really looking forward to the prize draw when we’ll be announcing our winners. There will be more details to follow on this soon – so stay tuned to our Facebook page!

Please continue to support our marketing efforts and join in the holiday spirit by answering our challenges! Keep the photos rolling in – they are fantastic. And please share the posts on your own feeds and with your own friends and family so that we can reach as big an audience as possible.

Thank you.

Exciting changes: Introducing your Account Manager

Big things are happening at White Rose Villas, and we’re thrilled to share the next step in delivering exceptional results for your property!

As part of our commitment to maximizing your property’s success, we’ve aligned our recruitment teams and introduced dedicated Account Managers for every home. Your Account Manager will work closely with you, crafting personalized strategies to increase your bookings and optimize your revenue.

By now, you should have received an introduction email from your Account Manager. If not, don’t worry—they’ll be reaching out very soon! This partnership is designed to ensure your property stands out in the market and reaches its full potential.

The road to a successful 2025

There’s no denying that 2024 presented its challenges, with the Florida vacation rental market feeling the impact of a tough year for reservations. But here’s the exciting part: these changes—paired with the launch of our new Streamline PMS system—are setting us up for a stronger and more successful 2025.

What’s new and what it means for you

1.           Dedicated account management

One-on-one support to ensure your property thrives in a competitive market.

Tailored marketing strategies to boost visibility and bookings.

2.           Cutting-edge technology with Streamline PMS

Real-time booking updates and calendar synchronization.

Transparent financial reporting, so you’re always in the loop.

Seamless communication with the White Rose Villas team for ultimate convenience.

3.           Stronger presence in the market

A unified recruitment team ensures we’re bringing in top-tier bookings.

Enhanced marketing strategies to attract the right guests for your property.

Why we’re excited for 2025

With these changes, we’re building a platform for success that will allow us to tackle the challenges of the industry head-on and emerge stronger than ever. These new systems and approaches are all about creating better results for you and ensuring your property achieves its maximum potential.

Thank you for being part of this journey with us. If you have any questions or want to connect with your Account Manager, we’re just a call or email away. Here’s to a thriving and exciting 2025!

• Family vacations in Orlando
• May the Fourth be with you!
• Happy St Patrick’s Day!
• Share your Florida adventures and earn $50!
• Celebrate National Popcorn Lovers Day with our spectacular movie rooms!

As we approach the festive season, we want to ensure you’re informed about our office hours during the holidays.

Our Holiday Hours

Thanksgiving Day: Closed

Christmas Eve: Open until 1:00 PM

Christmas Day: Closed

New Year’s Eve: Open until 1:00 PM

New Year’s Day: Closed

Emergency Support

We understand that unexpected situations can arise, even during the holidays. While our offices will be closed on the dates above, emergency support will remain available.

For urgent matters, please contact admin@whiterosevillas.com / 407 605 5865, and a member of our team will assist you as soon as possible.

Plan Ahead

If there’s anything you’d like us to address before these dates – such as scheduling maintenance, finalizing bookings, or coordinating holiday services – please reach out to us as soon as possible.

We wish you a safe and joyful holiday season!

• Family vacations in Orlando
• May the Fourth be with you!
• Happy St Patrick’s Day!
• Share your Florida adventures and earn $50!
• Celebrate National Popcorn Lovers Day with our spectacular movie rooms!

Big news: Streamline PMS is coming to White Rose Villas!

We’re excited to announce the launch of Streamline PMS, our brand-new property management system, going live this January! Designed with cutting-edge technology, Streamline PMS will revolutionize the way we manage your properties, providing you with more control, transparency, and convenience than ever before.

The team has been working tirelessly to ensure a seamless transition, and we’ll begin rolling out the system to owners at the start of January.

Here’s why we’re so excited about Streamline – and why we think you’ll love it too.

Exciting Features for Owners

1. Your Personalized Owner Portal

• Access everything you need in one place: real-time property updates, financial statements, booking information, and more.
• Manage your property from anywhere, anytime, with an intuitive and user-friendly dashboard.

2. Live Booking and Availability Updates

• See your property’s calendar in real time with synchronized availability across all major booking platforms.
• Say goodbye to double bookings and scheduling headaches!

3. Enhanced Financial Insights

• Detailed, transparent, and easy-to-read financial reports at your fingertips.
• Keep track of your income and expenses, with instant access to monthly statements and breakdowns.

4. Direct Communication Tools

• Streamlined messaging with the White Rose Villas team through the integrated platform.
• Receive instant updates on bookings, maintenance, and guest feedback.

5. Guest Management and Reviews

• Track guest stays, reviews, and feedback effortlessly, giving you valuable insights into your property’s performance.

6. Secure Document Storage

• Keep contracts, property agreements, and other key documents securely stored and readily available when you need them.

7. Maintenance Tracking and Notifications

• Stay informed about maintenance requests and property updates with real-time alerts.
• Easily track the status of repairs or improvements from start to finish.

Why Streamline PMS?

Streamline PMS isn’t just about making things easier – it’s about helping you maximize the potential of your property. With powerful tools for monitoring performance, simplifying operations, and keeping you informed, it’s a system designed to empower you as an owner.

What next?

We can’t wait to share Streamline PMS with you and show you how it will elevate your property management experience.

Our team is here to guide you every step of the way, and we’ll be reaching out to introduce the system starting in January.

If you have any questions or want to learn more, don’t hesitate to reach out.

2025 is already shaping up to be an incredible year, and we’re thrilled to have you with us on this journey!

Unwrap the Magic: Our Christmas Advent Calendar is Here!

The countdown to Christmas has begun, and we’re thrilled to bring you our White Rose Villas Christmas Advent Calendar – a special way to celebrate the season with our owners and guests!

This is a new promotion for 2024. Every day leading up to Christmas, we’ll unveil something new and delightful.

Here’s what you can look forward to:

🎁 Exclusive Holiday Offers: From discounts on services to festive surprises, don’t miss out on these treats!

🎄 Festive Inspiration: Holiday decor ideas, heartwarming recipes, and fun tips to make your home and holidays sparkle.

✨ Behind-the-Scenes Magic: Meet the team members who make the season special and get an inside look at what we’re doing to spread holiday cheer.

🌟 Daily Surprises: Each day brings a little something extra to brighten your holiday season!

How to Join the Fun

Stay tuned for daily updates!

You can:

• Check your inbox for your daily advent surprise.
• Follow us on our socials for bonus content, festive updates, and more holiday fun!

We can’t wait to count down to Christmas with you and make this holiday season unforgettable. Let the festivities begin!

Deck the halls: Christmas tree service now available!

It’s the most wonderful time of the year!

And we’re here to help your guests feel the magic of the season. Starting next week, our team will begin putting up Christmas trees in properties for the holidays!

If your guests are expecting a tree, let us know right away to ensure we can make their stay extra special.

Here’s how it works:

• Cost: A small fee will apply, which goes directly to our hardworking housekeeping team for their time and effort.
• Booking: Email admin@whiterosevillas.com to reserve this service.
• Deadline: Slots are filling up fast, and bookings will close on November 30th.
• Don’t wait—secure your tree today!

Let’s bring festive cheer to your home and delight your guests this Holiday Season.

• Family vacations in Orlando
• May the Fourth be with you!
• Happy St Patrick’s Day!
• Share your Florida adventures and earn $50!
• Celebrate National Popcorn Lovers Day with our spectacular movie rooms!

We’re delighted to introduce you to our newest team member, Nikki. Nikki has been working with us on a variety of projects over the last year and has recently made the sidestep into our reservations team.

Hi Nikki! Tell us a little about yourself.

I live in South Carolina in a little coastal town close to Hilton Head Island. It’s not too far from Orlando – about a four-and-a-half-hour drive away. My husband, Mike, and I have two kids – a daughter (8) and a little boy (5) so we love spending time in Orlando and the amusement parks.

How did you become part of the White Rose Villas team?

I’ve always worked in customer service roles. Lately, I’ve been working online as a personal assistant for a variety of businesspeople, including in real estate. This led me undertaking some project work for White Rose Villas.

Which projects have you worked on for White Rose Villas?

I started off about a year ago, compiling the welcome books and content for the Your Welcome tablets. It was really interesting and I spoke with some of the homeowners as part of this work. It was a great way to understand more about the vacation homes we have on the books. Then, earlier this year, I began lending support to reservations.

How have you found the move to working in reservations?

I absolutely love it! I love talking to the guests. I really am a people person and I can’t wait to start talking to more homeowners too. I haven’t worked in reservations before, but I absolutely have a passion for it. I feel like I have found my niche! Not many people can say they love their job, but I do!

What is your own favourite vacation destination?

I love Florida! I was in Orlando last month with my family. I love the hot weather in the summertime and my kids love the pool. SeaWorld and Legoland are our favourite parks from our last trip. And Jurassic Park at Universal is another favourite of ours.

Every Fourth of July the family goes camping to a lovely campground at Myrtle Beach. We love that; we go every year. And I love the Tennessee Mountains. We live in a beautiful part of the world.

Have you got plans to develop the reservations role at White Rose Villas?

I have already spoken to a few homeowners and I am looking forward to getting to know more homeowners. I want to really work together with them to help fill their homes and increase occupancy rates. I have started by working on updates to the listing sites. We’re already seeing results from that work; our bookings and ratings have gone up across Airbnb lately.

Now, I want to increase direct bookings. We’re now beginning to look at different promotions we can run during the slow seasons to fill calendars. It’s really exciting to be strengthening the relationships with our homeowners so we can work better together. That can only benefit White Rose Villas and our homeowners.

Have you got any tips about how to succeed in reservations?

Every day is different. I’m kind of used to that, being the mom of two young kids. I thrive on the chaos! My youngest is going to school this year, so this move to reservations at White Rose Villas has come at the perfect time for me. I’m going to have more time to spend on the job and I’m really looking forward to it!

Thanks for sharing your thoughts with us Nikki!

What next?

If you’d like to make a reservation with us, view our homes:

Home

For booking or any other enquiries, please contact us:

Contact Us

We’re delighted to share that our ratings across all Airbnb categories stand at 100 percent across all categories as of July 2024.

It is a wonderful indication of how hard our team has been working and the fantastic collaboration we’ve enjoyed with our homeowners.

We’d like to take the opportunity to thank every member of our team and every homeowner we work with. This wouldn’t be possible without your time and effort, so thank you.

A clean sweep across all categories

Our record over time for all ratings now stands at 100 percent.

This includes the following categories:

Accuracy                         5-star ratings                100 percent

Quality                              5-star ratings                 100 percent

Cleanliness                    5-star ratings                 100 percent

Communication          5-star ratings                 100 percent

Value                                 5-star ratings                 100 percent

Overall                              5-star ratings                 100 percent

This is an amazing achievement. Our ratings are always high, but to return to 100 percent across the board – in accuracy, quality, cleanliness, communication and value – is especially rewarding.

Of course, we recognise that ratings fluctuate over time. It only takes one bad review to affect the 100 percent satisfaction rating. This means we can’t guarantee that these 100 percent ratings will always continue across all categories. Customer reviews are something beyond our control!

We do, however, continually work to deliver the very best service we can for our homeowners and your guests.

Thank you for your support

Ratings like these are only possible with everyone pulling together.

We’d like to thank all of our team for the hard work they contribute, their time effort and attention to detail.

We are also grateful to all our homeowners for your flexible and unwavering support. Great collaboration with you makes achieving 5-star ratings so much easier – and enjoyable!

Got feedback of your own?

Reach out to our team: admin@whiterosevillas.com