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We’re excited to have transitioned from Ciirus PMS to Streamline PMS. We believe this powerful platform will enhance your experience as a White Rose Villas owner.

 

White Rose Villas property management services in Florida new online homeowner statements

One of the biggest changes you’ll notice is how owner statements are structured. We understand that adjusting to a new system takes time, so this blog is intended as a guide that will help you to navigate the key differences and new features.

 

Key differences between Streamline & Ciirus statements

 

  1. Enhanced statement layout and organization

A major improvement in Streamline is how statements are structured.

 

  1. Monthly statement generation

Both Ciirus and Streamline generate statements on a monthly basis rather than in real time. Your finalized statement will be available by the 15th of each month, reflecting all income, expenses, and payouts.

 

  1. Cleaning charges have changed

With the move to Streamline, you will no longer see cleaning charges for WRV guest bookings on your statement. You’ll see only cleaning charges for:

This means greater clarity in tracking your own charges versus those covered by White Rose Villas for guest bookings.

White Rose Villas property management services in Florida new online homeowner statements

 

Let’s take a look at the different sections of the Streamline statements so you know what to expect.

 

Understanding the Streamline statement sections

 

  1. Account summary

This section provides an overview of your income and expenses, giving you a high-level breakdown of your monthly financials.

White Rose Villas property management services in Florida new online homeowner statements

In your Streamline Owner Statement, you will now see two key figures in the Account Summary section:
Where to find this information:

 

  1. Reservations

This section offers more transparency into who stayed at your property. Unlike Ciirus, which only showed amounts, this section in Streamline includes:

White Rose Villas property management services in Florida new online homeowner statements

 

  1. Owner payments / Additional owner income

This section lists any payments made by the owner and additional income from extras such as:

Descriptions in this section provide clarity on each transaction.

 

  1. Owner charges and expenses

This section breaks down all property-related expenses, such as:

Each charge is clearly itemized, making it easy to track property costs.  Figures in brackets are charges to the owner.

White Rose Villas property management services in Florida new online homeowner statements

 

  1. Payments to owner

This section shows any payments sent to you, providing clarity on:

White Rose Villas property management services in Florida new online homeowner statements

 

  1. Owner held

This section reflects funds that are being held on your account for future disbursement. These transactions have not yet been charged but will be processed at a later date.

 

7. Monthly fee: software and support service fee

As part of our transition to Streamline PMS, we have updated the wording of the Monthly Property Management Fee to better reflect the services it covers.
New Name: “Monthly Fee – Software & Support Service Fee”
What This Covers:
✔ Owner Account Login – Secure access to your owner portal
✔ Live Calendar – Real-time booking and availability updates
✔ Housekeeping Scheduler – Ensuring seamless property cleaning
✔ Phone Support – Dedicated assistance for owners and guests
Where to Find This on Your Statement:
This fee will now appear as “Monthly Fee – Software & Support Service Fee” under your Owner Charges / Expenses section in your Streamline statement. We’ve made this change because we want to provide clearer transparency on what is included in this fee so you can see the full range of support and software services that come with your White Rose Villas partnership.

 

Where to find your statements in Streamline

You can access your statements in both the Streamline app and the desktop portal:

  1. Log into your Owner Portal.
  2. Navigate to Dashboard > Reports > Month-End Statements.
  3. Select the month you want to review.
  4. Download or print for your records if needed.

 

In addition to being available in the portal, statements have also been emailed as an attachment. If you haven’t received yours, please check your junk/spam folder or log in to the Owner Portal to access it.

 

Key takeaways

 

✅ More detailed, transparent statements than Ciirus
✅ Monthly statements are emailed and available in the Owner Portal
✅ Clear breakdown of reservations, expenses, and payments
✅ Easier tracking of owner income, additional fees, and disbursements
✅ Funds held for later disbursement are clearly labeled in “Owner Held”

 

 

Frequently asked questions

White Rose Villas property management services in Florida new online homeowner statements

  1. When are statements available?

Statements are generated monthly and are available in the Owner Portal by the 15th of the following month. They are also emailed to you as an attachment.

 

  1. Why don’t I see a payment under “Payments to Owner”?

If you don’t see a payment listed in this section, it could mean:

 

  1. What is “Owner Held” and when will I receive these funds?

“Owner Held” represents funds that are being held on your account and will be disbursed at a later date. If you have questions about specific amounts in this section, please reach out to our team.

 

  1. Can I get a real-time statement during the month?

No, statements are only available once the month is closed and processed. However, you can still review upcoming bookings and expected income in the Owner Portal.

 

  1. What if I notice an error or discrepancy in my statement?

If you spot something that doesn’t seem right, please reach out to us as soon as possible, and we’ll review it for you.  The best contact is Amanda@whiterosevillas.com
Owners have 5 days to review the monthly statement.

 

Need help? We’re here for you!

We know that switching systems can take some getting used to, and we’re here to support you.

If you have any questions about your statement or need assistance navigating the Owner Portal, please don’t hesitate to reach out!

Contact: Amanda@whiterosevillas.com or admin@whiterosevillas.com

 

Thank you for your patience and support as we transition to Streamline PMS. We’re confident this system will provide a more transparent and efficient experience for you as an owner.

 

Stay tuned for more updates and helpful guides!

Did you know we have a Wayfair Pro Account? That means huge discounts on high-quality furniture and home essentials – just for you, our vacation homeowners.

 

These exclusive discounts mean our owners can furnish or update their properties at a fraction of the cost.

 

Maximizing savings with our Wayfair Pro account

At White Rose Villas, we’re always looking for ways to add value for our property owners. One of the ways we do this is by leveraging our Wayfair Pro account, which grants us exclusive access to additional discounts on high-quality furniture and home essentials.

White Rose Villas florida property management services furniture shopping discount

Through our Pro account manager, we receive extra savings on most Wayfair items.

And although not all products are eligible for the discount, approximately 90% of products on the Wayfair website qualify for a discount.

 

By the numbers…

 

✅ 90% of items qualify for discounts
✅ We saved $2,998.10 on our last order! 💰
✅ We place monthly bulk orders so you can save BIG!

The savings can be substantial. For example, on our last order placed on February 14th, we saved $2,998.10.

 

How we can work together

 Want to upgrade your vacation home while saving money?

Let’s work together to keep your property stylish, comfortable, and guest-ready – without breaking the bank!

 

Florida property management services with White Rose Villas help homeowners to source furniture at discounted prices online

We understand that maintaining and upgrading a vacation home can be a big investment. That’s why we’re committed to placing bulk orders every month, making it easier for owners to take advantage of our discounts.

Whether it’s furniture, décor, or home essentials, we’re happy to coordinate purchases to maximize savings for everyone.

Lower costs: Access to significant savings on furniture and home items.

Convenience: We handle the ordering process, ensuring seamless delivery.

Upgraded properties: Keep your vacation rental looking fresh and inviting, enhancing guest experience and boosting booking potential.

Happier guests: We believe in working together as a team to create beautiful, well-furnished homes for guests to enjoy.

 

Contact us for your next order

If you’re considering upgrades or new furnishings, let’s chat to explore how we can help.

We’d love to include your items in our next monthly order to ensure you get the best possible deal.

White Rose Villas vacation home management services furnish your home at a discount

You can browse www.WhiteRoseVillas.com to explore our other fabulous vacation homes.

Or simply get in touch with us to explore your options and start saving today!

Email our team at: propertycare@whiterosevillas.com

 

Upcoming order deadline

The next order will be placed on March 14th.

Please submit your orders to us by March 12th to ensure they are included.

We’re thrilled to announce that the new Owner Portal in Streamline has officially launched – and it’s already proving to be a game-changer for owners!

 

After months of planning, development and lots of rigorous testing, the rollout has gone incredibly smoothly. We’ like to thank you all for your feedback, engagement and support.

 

We’ve also been publishing some user guides. For more information about them, please keep reading!

 

Here’s a closer look at what makes this milestone so exciting and how you can get the most out of your new portal.

 

Phase 1: Getting owners onboard and embedding housekeeping

 

As part of the initial rollout, we’re focusing on Phase 1, which is all about getting owners onboard and familiar with the portal’s core features.

This phase is crucial for ensuring a smooth transition and empowering owners to effectively use the dashboard.

 

Key goals for phase 1:

 

We’re excited to report that many owners are already engaging with the platform, and we’re here to support those who are still getting started.

 

If you need extra help, please book time with Lisa to go over the dashboard. You should have a calendar link in your latest newsletter from us – so please book time directly into her calendar if you can.

 

You can also find a wealth of resources under the Owner Portal User Guide menu tab on our blog. Go to Homeowner Resources and, on the drop down menu, click Owner Portal User Guide.

 

We’ll shortly be progressing to phase 2 of the Owner Portal rollout.

 

Phase 2: Statements and guest reviews

 

Following the successful completion of Phase 1, we’ll be rolling out Phase 2, which introduces two exciting new features.

 

First Statement: The first owner statements, covering January, will be available on 15th February. These statements will provide a detailed breakdown of revenue and expenses for your property. You’ll be able to access them through the “Reports” tab in the portal.

 

Guest reviews: We’ll also be enabling the review section, allowing you to view guest feedback directly within the portal. This feature will give you valuable insights into guest experiences and help you better understand how your property is performing.

 

We’ll keep you updated as these features go live and provide any additional training or resources needed to get started with them

 

Extra information online

 

As we’ve mentioned, you can find additional information to aid with the transition under the Owner Portal User Guide tab on our blog.

 

Simply go to Homeowner Resources and, on the drop-down menu, click Owner Portal User Guide.

 

Topics include:

 

Further training guide

 

We will continue to provide additional training guides and tips. The next guide will be published once the first statement is available in the new system.

 

Please note: the first statement on the new system will be the January 2025 statement. It will be available on February 15, 2025, in the Owner Portal.

 

Our guide will help to ensure you can navigate and fully understand the statement, so keep an eye on your inbox for this update!

 

In the meantime, if you have any questions, please email us at: admin@whiterosevillas.com

A good night’s sleep is fundamental to any great vacation – and your guests’ happiness. That’s why good-quality, freshly laundered linens that are in good condition are a staple for any vacation home.

 

housekeeping services from white rose villas property management in orlando florida

Your responsibility as vacation homeowner

 

Each home requires at least two sets of linens for each bedroom, as well as towels, washcloths and pool towels (if appropriate). We’re soon going to be running an inventory on all of the homes we manage to let each of our homeowners know how suitably equipped your home is.

To help you ensure an excellent guest experience, we also offer a linen service which includes the supply of good-value, good-quality household linens, including some bundle discounts for those vacation homeowners looking to stock or resupply their home.

Of course, you are welcome to supply your own linens. If you sent replacement linens to us by post, we can restock your home for you.

 

Taking an inventory for you

 

Jessica, our Housekeeping Manager, will be reaching out to review your current linen stock and to discuss any updates or replacements that may be needed.

 

White Rose Villas Florida vacation rental property management linen audit

 

This proactive approach ensures your property is always equipped with quality linens that enhance guest satisfaction and reflect our high standards. Vacation homes should always have a complete set of linens for each bed and a spare set stored in the closet for convenience. This ensures your property is always prepared for guest turnover and emergencies.

We also understand that some owners prefer to provide their own linens. Jessica will check your supplies and report back if any additional items are needed to maintain quality and consistency.

 

Our homeowner linen supply service

We are pleased to share our updated linen service pricing with you. This service ensures that your property is equipped with high-quality linens, offering a seamless and professional experience for both you and your guests.

 

Individual linen pricing

 

King bedding

 

Queen bedding

 

Single bedding

 

Bathroom supplies

 

In addition, we offer custom packages to help you supply properties with specific needs. Please contact us to learn more.

 

Bundle options

 

Bundles without comforter

1. King set (without comforter): (5% discount applied) $31.59

2. Queen set (without comforter): (5% discount applied) $29.08

3. Twin Set (without comforter): (5% discount applied) $24.86

4. Basic bathroom set: (5% discount applied) $37.59

5. Luxury bathroom set: (5% discount applied) $68.87

6. Pool towel set: (5% discount applied) $32.91

 

Bundles with comforter

7. King set (with comforter): (5% discount applied) $78.06

8. Queen set (with comforter): (5% discount applied) $63.36

9. Twin set (with comforter):  (5% discount applied) $62.32

 

These bundles are designed to provide everything your property needs at competitive prices.

 

Get in touch

 

If you have any questions or concerns about the upcoming linen audit, or would like more information about our linen supply services, please don’t hesitate to reach out to us at propertycare@whiterosevillas.com.

It’s always nice to have our efforts recognised and we’re delighted to be able to report today that we have been awarded the silver award for Property Management Company of the Year 2024 by the specialist Florida vacation business Debbie’s Villas.

 

award win for property management excellence for white rose villas property managers in Florida

 

This award is wonderful recognition of our deep collaboration with the team over at Debbie’s Villas and the hard work of the entire White Rose Villas team and our homeowners to ensure all the guests who book through Debbie’s Villas enjoy – just as those who book through any other platform or direct enjoy – a wonderful time in Florida, assured of a spotless home, simplified check-in, an unparalleled guest experience and attentive customer service.

 

Last year, we were awarded the bronze award for Property Management Company of the Year 2023, so this year’s silver award is particularly special to us. It demonstrates that our commitment to continually improving our offering and the service we provide is not only paying off but also recognised by the people and businesses we work with.

 

Thank you to the whole Debbie’s Villas team for recognising our dedication to ensuring beautiful homes and delivering an excellent experience for guests.

 

We will continue to work hard to continually improve our services for the benefit of our team, homeowners, guests and partners and in 2025 we will be striving for gold!

 

What next?

 

Find out more about our property management services:

Property Management – White Rose Villas

 

Or view our homes:

Vacation Homes – White Rose Villas

We’d like to say a huge thank you to everyone who participated in our White Rose Villas 12 Days of Christmas Advent Challenges.

A lot of festive fun!

We’ve been delighted by your responses and how many people got involved. It was great to see so many of your wonderful vacation photos! Thank you for entering and sharing.

The challenges closed on December 22 and yesterday we ran the draw to find out winners. Everyone who entered was added to our electronic wheel of fortune with the appropriate number of entries they earned and our fantastic guest services and reservations team ran the draw live on Facebook.

Thank you to those who joined us on Facebook for the draw. It was great to see you there! If you missed it, you can watch it back on the White Rose Villas Facebook page.

The winners

Our White Rose Villas Christmas 2024 Advent Challenge winners are:

Congratulations to all our winners!

Thank you to our hosts

Before we finish, we must also give a huge thank you to Nikki and Cara for running the draw so well!

If you’re a winner, we’ll be in touch very soon to deliver your prize.

And to everybody, thank you for your support this year. We wish you a very merry Christmas filled with peace and love and joy.

We’re now halfway through our Advent 12 Days of Christmas prize draw challenges.

Everyone can continue to comment and post photos for all our Advent challenges until the 22nd December.

So please continue to join in the festive fun!

White Rose Villas advent challenges for Florida property homeowners and guests

Prize draw

Everyone who meets the entry criteria for our challenges will have the requisite number of entries made for them into our prize draw. More details will follow about the draw – so stay tuned to our Facebook page!

The prizes up for grabs are:

Enter now – on every challenge!

Remember we’re accepting comments, photos and likes on every challenge we’ve posted until 22nd December.

Head over to our Facebook page to enter!

We are now more than halfway through our Advent 12 Days of Christmas prize draw challenges and we would like to thank you all for your enthusiasm and participation.

Thank you for your support

The team is absolutely delighted by the results so far. We’ve seen great comments, brilliant answers to our challenges and some wonderful photos. Thank you to everyone who has shared and joined in.

For those of you who haven’t posted yet – there’s still time. We’re running challenges every two days right up to the 22nd December.

And you can keep answering and commenting and sharing photos to all of the challenges until the 23rd December.

Head over to www.facebook.com/WhiteRoseVillas to enter!

Engagement leads to bookings

The great news is that during the period which we’ve run the promotion so far, we’ve increased the followers of the White Rose Villas Facebook page from just over 300 to over 400. That’s an increase of more than 25 percent!

This is an amazing achievement and testament to all your wonderful comments and contributions. So thank you.

We know that the more engagement we have, the more we can drive traffic to our site and, ultimately, the more bookings we will receive for your homes. Your engagement will benefit us all over the long term.

A wonderful response

This is the first time that White Rose Villas has run a holiday promotion. It has been an ambition of ours to run a promotion like this for some time. We have been blown away by the response.

White Rose Villas advent challenges for Florida property homeowners and guests

We are really looking forward to the prize draw when we’ll be announcing our winners. There will be more details to follow on this soon – so stay tuned to our Facebook page!

Please continue to support our marketing efforts and join in the holiday spirit by answering our challenges! Keep the photos rolling in – they are fantastic. And please share the posts on your own feeds and with your own friends and family so that we can reach as big an audience as possible.

Thank you.

Exciting changes: Introducing your Account Manager

Big things are happening at White Rose Villas, and we’re thrilled to share the next step in delivering exceptional results for your property!

As part of our commitment to maximizing your property’s success, we’ve aligned our recruitment teams and introduced dedicated Account Managers for every home. Your Account Manager will work closely with you, crafting personalized strategies to increase your bookings and optimize your revenue.

By now, you should have received an introduction email from your Account Manager. If not, don’t worry—they’ll be reaching out very soon! This partnership is designed to ensure your property stands out in the market and reaches its full potential.

White Rose Villas property management introduces new dedicated account manager roles to help you manage your home

The road to a successful 2025

There’s no denying that 2024 presented its challenges, with the Florida vacation rental market feeling the impact of a tough year for reservations. But here’s the exciting part: these changes—paired with the launch of our new Streamline PMS system—are setting us up for a stronger and more successful 2025.

What’s new and what it means for you

1.           Dedicated account management

One-on-one support to ensure your property thrives in a competitive market.

Tailored marketing strategies to boost visibility and bookings.

2.           Cutting-edge technology with Streamline PMS

Real-time booking updates and calendar synchronization.

Transparent financial reporting, so you’re always in the loop.

Seamless communication with the White Rose Villas team for ultimate convenience.

3.           Stronger presence in the market

A unified recruitment team ensures we’re bringing in top-tier bookings.

Enhanced marketing strategies to attract the right guests for your property.

Why we’re excited for 2025

With these changes, we’re building a platform for success that will allow us to tackle the challenges of the industry head-on and emerge stronger than ever. These new systems and approaches are all about creating better results for you and ensuring your property achieves its maximum potential.

Thank you for being part of this journey with us. If you have any questions or want to connect with your Account Manager, we’re just a call or email away. Here’s to a thriving and exciting 2025!

In today’s competitive vacation rental market, presentation is everything. Guests increasingly expect detailed, high-quality visuals that give them confidence in their booking decision.

That’s why we’re excited to introduce a new service designed to take your property to the next level: professional photos, virtual tours and floor plans, all conducted by our in-house photographer.

This initiative offers a seamless and cost-effective way to keep your property’s listing fresh, attractive and ahead of the competition.

Why visuals matter in the vacation rental market

Your property’s photos are often the first thing potential guests notice when browsing listings.

White Rose Villas property management in Orlando offers photography services for rental home owners

High-quality, professional images create a lasting first impression, while virtual tours and floor plans provide the depth and detail needed to secure bookings.

Here’s why these upgrades are essential:

Our new approach: More control, better flexibility

To ensure the highest quality and greater flexibility for homeowners, we’re managing the entire process with our own in-house photographer.

White Rose Villas property management in Orlando offers photography services for rental home owners

This approach brings several advantages:

What’s included in the service?

We’ve designed this offering to cater to the needs of both homeowners and guests. Choose from individual services or enjoy the cost savings of our full package.

This includes:

Upcoming photography schedule

We’re scheduling photography sessions from 2nd to 12th December, and slots are filling up fast. This is the perfect opportunity to refresh your property’s listing before the busy holiday and New Year season.

White Rose Villas property management in Orlando offers photography services for rental home owners

How this benefits you

Here’s how these upgrades will directly impact your property’s performance:

  1. Enhanced Market Appeal: Your listing will stand out with professional-grade visuals.
  2. Higher Conversion Rates: Guests are more likely to book properties with detailed photos, virtual tours, and floor plans.
  3. Cost-Effective Updates: When changes are needed, such as new furniture or renovations, you’ll only pay for what’s updated, and the virtual tour can be refreshed for a minimal fee.

White Rose Villas property management in Orlando offers photography services for rental home owners

How to book your session

Booking is simple:

  1. Contact Us: Email or call to reserve your slot. Email: reservations@whiterosevillas.com
  2. Choose Your Package: Let us know if you’d like the full package or specific services.
  3. Prepare Your Property: Our team will handle the staging, but if you have special requests, let us know in advance.

Ready to elevate your listing?

Investing in professional visuals is one of the best ways to maximize your property’s potential and secure more bookings. With the added benefit of cost-effective updates and a team dedicated to showcasing your home, there’s never been a better time to make your property shine.

Don’t miss this opportunity to enhance your listing and attract more guests.

Book your session as soon as possible – ideally before 2nd December – and give your property the extra edge it deserves!

White Rose Villas property management in Orlando offers photography services for rental home owners