We’re delighted to introduce you to our newest team member, Nikki. Nikki has been working with us on a variety of projects over the last year and has recently made the sidestep into our reservations team.
Hi Nikki! Tell us a little about yourself.
I live in South Carolina in a little coastal town close to Hilton Head Island. It’s not too far from Orlando – about a four-and-a-half-hour drive away. My husband, Mike, and I have two kids – a daughter (8) and a little boy (5) so we love spending time in Orlando and the amusement parks.
How did you become part of the White Rose Villas team?
I’ve always worked in customer service roles. Lately, I’ve been working online as a personal assistant for a variety of businesspeople, including in real estate. This led me undertaking some project work for White Rose Villas.
Which projects have you worked on for White Rose Villas?
I started off about a year ago, compiling the welcome books and content for the Your Welcome tablets. It was really interesting and I spoke with some of the homeowners as part of this work. It was a great way to understand more about the vacation homes we have on the books. Then, earlier this year, I began lending support to reservations.
How have you found the move to working in reservations?
I absolutely love it! I love talking to the guests. I really am a people person and I can’t wait to start talking to more homeowners too. I haven’t worked in reservations before, but I absolutely have a passion for it. I feel like I have found my niche! Not many people can say they love their job, but I do!
What is your own favourite vacation destination?
I love Florida! I was in Orlando last month with my family. I love the hot weather in the summertime and my kids love the pool. SeaWorld and Legoland are our favourite parks from our last trip. And Jurassic Park at Universal is another favourite of ours.
Every Fourth of July the family goes camping to a lovely campground at Myrtle Beach. We love that; we go every year. And I love the Tennessee Mountains. We live in a beautiful part of the world.
Have you got plans to develop the reservations role at White Rose Villas?
I have already spoken to a few homeowners and I am looking forward to getting to know more homeowners. I want to really work together with them to help fill their homes and increase occupancy rates. I have started by working on updates to the listing sites. We’re already seeing results from that work; our bookings and ratings have gone up across Airbnb lately.
Now, I want to increase direct bookings. We’re now beginning to look at different promotions we can run during the slow seasons to fill calendars. It’s really exciting to be strengthening the relationships with our homeowners so we can work better together. That can only benefit White Rose Villas and our homeowners.
Have you got any tips about how to succeed in reservations?
Every day is different. I’m kind of used to that, being the mom of two young kids. I thrive on the chaos! My youngest is going to school this year, so this move to reservations at White Rose Villas has come at the perfect time for me. I’m going to have more time to spend on the job and I’m really looking forward to it!
Thanks for sharing your thoughts with us Nikki!
What next?
If you’d like to make a reservation with us, view our homes:
For booking or any other enquiries, please contact us:
